Dial the correct number
By calling the free number 1707, which can be reached 7 days a week and 24 hours a day, the passenger comes in contact with a call centre specially trained to answer this type of calls that will directly transfer the received information to the different concerned services (dispatchings metro, tram, bus or security, police, etc.).
Staff, call terminals, police, etc.
The phone number 1707 comes in addition to the existing contact options for the passengers who want to report a suspicious object or an incident on the network. They can indeed directly contact the dispatching through the phones on the station platforms or the contact terminal but also speak directly with the tram or bus driver or to STIB agents in the stations or on the network.
Calling the police by dialing 101 - it is indicated in each station - remains the priority call in case of specific acts such as theft, assault, etc.
For more information about the timetables, journeys, fares or other services, passengers should contact the Customer Care on 070.23.2000.