Protection of Privacy
STIB is responsible for processing such data and may be contacted via its Customer Care department, the contact details of which are given below. Data is processed for the following purposes:
- manufacture, distribution and use of the MOBIB card;
- conclusion and management of transport contracts (including customer service);
- measurement of the changing profile of public transport customers (statistics through coded or anonymous data);
- combating fraud;
- targeted mailing of a sales promotion and/or newsletter as part of direct marketing activities.
STIB or its subcontractors may be required to perform processing operations that are not yet included in the above list. In this case, STIB shall re-contact the users before it can use their data in order to inform them of the planned changes and give them the opportunity, where appropriate, to refuse this re-use.
Answers in the fields of the MOBIB form preceded by two asterisks are not compulsory and failure to provide a response to these has no bearing on the granting of the MOBIB card.
Data may be sent to other natural or legal persons contractually linked to STIB as subcontractors (e.g. card manufacturers) in compliance with Art. 16 of the Law of 8 December 1992 on the Protection of Privacy. In this case, they will only have access to what they need in order to carry out their task. For the rest, the data collected shall not under any circumstances be sent to third parties.
In accordance with the Law of 8 December 1992 on the Protection of Privacy with regard to personal data, users of STIB's services have the right to oppose any processing of their data for direct marketing purposes free of charge, the right to access information about them and a right to correct such data. If they wish to exercise these rights, they must contact STIB at the following address: STIB, Customer Care, Rue Royale, 76, 1000 Brussels.