STIB/MIVB Policy regarding the use of cookies
Last update : 16/12/21
The use of the cookies is regulated by the law of 10 July 2012 concerning various provisions regarding electronic communications. This law applies the European Directive known as the "Telecoms package" as amended by Directive 2009/136/CE of the European Parliament and the Council of 25 November 2009. In compliance with this legal framework, the Internet users must be informed of the editor's use of cookies and they must be able to waive them if these are not necessary for the functioning of the site.
To allow you to configure the use of cookies to your needs, we want to inform you as best as possible about them.
List of links
Cookies
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General presentation
What is a cookie ?
A cookie is a small text file which can be saved by a website on your computer or mobile device when you visit websites. Each website uses these files to improve their users' browsing experience.
Information, such as your language choice for a website, is stored in this text file. When you visit the website again, this cookie is sent again to the website in question. This way, the website recognises your browser and retains elements such as your language choice.
There are various types of cookies: they can be essential to the website navigation, they can vary in retention period and in origin.
What are the different types of cookies ?
The essential cookies: These cookies are necessary for purely technical reasons in order to use the website. Because of the technical necessity, there is only an information obligation as the cookies are installed as soon as you access the website.
Functional and technical cookies: These cookies come from our website itself and are required to ensure a safe and optimal connection to our website. They are related to the browsing experience (your language preference, for instance) and they are applied when you complete the forms (if you tick the option “Remember my login credentials on this computer for a future visit”). This way, we can save your preferences and you do not have to sign in each time.
You must give your consent for the use of these cookies.
The marketing - advertising cookies: These cookies are used to display ads or to give you information adapted to your areas of interest on our website or besides our website while navigating the Internet. They are used especially to limit the number of times you see an ad and to help measure the efficiency of an advertisement campaign.
We also use marketing cookies to display our goods and services on other websites. If you visited the website of STIB-MIVB, then ads from our company could appear on other websites you visit.
The cookies sent by us or by our media agencies allow to adapt the information or promotional content of the website according to your interests and preferences supposed, indicated or resulting from your navigation on the website and based on where you are connected to the website (country, region or city), as well as for counting purposes and response measurements to advertising inserts.
We need your consent to use these cookies.
The analytical cookies: These cookies allow us to see the most consulted pages, to detect the points that should be improved and to optimise the speed of our website, the ergonomics and the functioning of the website services.
We also use cookies to generate statistics and audience measurements. The cookies of the American company Google are thus stored on your computer through our website, as part of the Analytics service. These cookies make sure that we can make your web experience as pleasant as possible by better adapting our website to your behaviour. This service is used for reporting on the visitors' use of the website. Google can communicate this information to third parties if it is legally compelled to do so, or if these parties process the information on behalf of Google. We cannot do anything about that. Google undertakes to respect the Privacy Shield principles and the company forms part of the Privacy Shield programme of the American Ministry of Commerce. This implies that, according to Google, there is an adequate protection level regarding the processing of data which could be personal.
Other statistical cookies, such as the cookies of the company Hotjar, are used to analyse the internet user's behaviour on the website. Data gathered by Hotjar are processed to be anonymised. We need your consent to use these cookies (banner : Click here to update your cookie consent).
What is their retention period ?
Usually, the cookies also have a limited validity.
The session cookies: The cookies are automatically deleted when you close your browser.
The cookies with an extended retention period: The cookies remain on your computer for a longer period. The retention periods are detailed in the tables below.
Where do they come from ?
The "own" cookies: These cookies belong to the website on which you navigate.
The third-party cookies: These cookies are linked to the activity of third parties. They are imported from a website of which the content is indirectly accessible, through an image or a banner for instance.
Which third-party website cookies do we use?
You will find a non-exhaustive list below along with the following tables. Moreover, this list evolves over time and we will update it regularly.
- A button to return to Google Maps
- Buttons to share (Twitter and Facebook)
- Tweet lists (Twitter)
- Videos published on the website (YouTube, Dailymotion)
What are the purposes of these third-party cookies?
- Set a route (linked to our mission)
Google Maps: Our website uses services of external partners as well, such as Google Maps to plan our journeys and to look for sales outlets. Moreover, we add clickable links on our websites that redirect to third-party websites, which may create other cookies. For further information about the creation of cookies, please refer to the privacy policy of these websites and services: Google Privacy Policy.
For a public transport operator such as STIB-MIVB, planning journeys or searching for sales outlets is one of the basic functionalities of its website. That is why the use of these services is necessary and why these functionalities are not deactivated.
- Improve our website interactivity (social networks)
Our website uses trackers to allow you to share content on social networks or platforms present on our website. Our website contains buttons which are meant to promote ("Like") or to share ("Share") some web pages on social networks such as Facebook, LinkedIn and Twitter. These buttons work through code parts which come from Facebook, LinkedIn and Twitter respectively. By using this code, cookies appear on the website, on which STIB-MIVB has no control over. If you do not click on these buttons, no information is sent to these networks. When you use one of these functionalities, data will be sent to the relevant social network.
Our website also holds an overview of the messages which appear on the Twitter and Instagram channels of STIB-MIVB. Here, cookies are used to display the correct messages.
You will find more information in the respective privacy policies of Facebook, Twitter, LinkedIn and Instagram (which can change regularly). Each time you visit our website again, the storage period is extended. These cookies are automatically erased after the storage period expires.
What are your rights ?
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How to exercise your rights ?
Right to information
You can view our privacy policy and the section "List of cookies". For more detailed information about the cookies, you can go to http://www.allaboutcookies.org or view the information about the cookies on the website of the Data Protection Authority.
Right to manage your cookies
When you first visit our website, you will see a window explaining our use of cookies. Through this window you can also change your choices for their management.
You can adapt your browser's parameters in order to accept, to refuse or to remove the cookies. Visit the pages mentioned below to know how to configure your browser in order to accept, to refuse or to remove cookies:
Cookies in Internet Explorer:
http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
Cookies in Mozilla Firefox:
https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
Cookies in Chrome:
https://support.google.com/chrome/answer/95647?hl=en
Cookies in Safari:
https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Which cookies do we use ?
STIB-MIVB
STIB-MIVB websites
STIB-MIVB
When you visit our websites, you can return to the cookie consent manager at any time to make or change your choices.
To access the cookie consent manager, please visit the relevant website.