How can we help you?
Do you have any questions after reading information about the third-party payment system? We have compiled our most frequently asked questions in this overview.
TwitterOur most asked questions
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What are the advantages of the third-party payment system?
- Fast and easy online management
- The management of the STIB-MIVB season tickets of your employees through a single platform
- One single monthly invoice
- Significantly simplified administrative procedures: ordering transport tickets, renewal, refund request, tax forms, etc.
The third-party payment system allows you to receive invoices for the season tickets you purchased. This means that you can recover the 6% VAT on the price of a season ticket.
Does the state intervene in the purchase of your season tickets through the third-party payment system?
No, there is no state intervention.
How do I log in to the Business Portal?
Logging in to the Business portal is exclusively done through an electronic identity card.
What products can you purchase through the third-party payment system?
The third-party payment system allows you to purchase:
- STIB-MIVB season tickets
- 1-month or 12-months Brupass and Brupass XL season tickets, as well as
- 10-journeys and 75-journeys tickets.
Is it possible to reload a season ticket for an employee who already has a MOBIB card (from STIB-MIVB or other operators)?
Yes, of course. You can also reload a MOBIB card from another operator, as long as it is recognised by STIB-MIVB. If the card is not known by our system, your employee will have to use an identity card reader to read it on the website of STIB-MIVB or go to a sales outlet.
What should I do when an employee leaves the company?
You can stop a season ticket at any time through the Business portal. Depending on the case, it is possible to get a refund in accordance with the existing regulations.
Is it possible to reload a MOBIB basic card?
You can reload MOBIB basic cards, provided that they have been ordered through your Business Portal.
What should I do if an employee has lost their personal MOBIB card?
The employee must go to one of our BOOTIK to get a duplicate of his card. The new card costs €10.