You have a specific question about the coronavirus crisis and the measures taken by STIB-MIVB?
You will find below our list of frequently asked questions, arranged by theme or searchable by key word.
Click on the categories to open these FAQs and on the question of your choice to display the answer.
Updated news is also shared on our homepage: we invite you to consult these updates regularly.
You haven’t found the answer to your question? Please contact us using one of the following means listed at the end of this article.
Frequently Asked Question Covid - 19
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Where and when I am required to wear a face mask?
In accordance with Government decisions and for the safety of us all, wearing a face mask or a scarf covering your mouth and nose is mandatory from 4 May onwards at all bus/tram stops, in the stations and onboard our vehicles. This measure applies to all travellers aged 12 and older on the whole STIB-MIVB network.
At this stage of the lockdown exit plan, it is essential to take care of yourself while respecting others. Please cover your mouth and nose and keep your distance. Thank you for your cooperation!
Hydro-alcoholic gel and masks will be made available as soon as possible in the vending machines located in the stations. Several shops located in our stations are also taking steps to obtain authorisation for the sale of this type of protective means.
We are no longer selling tickets on board our vehicles. Tickets can still be purchased at the GO vending machines, on the website and the mobile app, as well as in our BOOTIKs and KIOSKs provided that you pay by bank card. You will find all our sales outlets on our Store Locator.
We kindly ask you to aboard our buses and trams using the back doors and to observe the safety distances. Noctis buses are no longer running. The offer has been adapted to the available personnel, and is therefore reduced. The frequencies are available on the real-time displays and on our mobile app. We do our best to operate hospitals and, in case of lack of staff, we close tourist lines before other lines (e.g. line 33).
Who can still use STIB-MIVB lines during the crisis?
In order to avoid excessive pressure on the transport network during the various lockdown exit phases, it is recommended to avoid as possible public transport during peak hours and to give priority to those who it need it most (work, grocery shopping, help for an isolated person, medical care). We will ask you to give way to the people who take care of us all: hospital staff, food store staff, Bruxelles-Propreté/Net Brussel staff, as well as teachers who look after children of the above categories to enable them to work.
Except for the front door, our drivers open all doors located on the side of the stop on our new trams, as well as on our buses, when a traveller pushed the stop button or let them know they want to board. In our metro trains and older trams, opening the doors on one side only is not possible. As such, an automatic opening would cause a safety issue for the travellers.
Please observe the hygiene measures recommended by the authorities, i.e.: wear a mask or a scarf that covers nose and chin, wash your hands thoroughly with soap and water as often as possible, and especially before and after using public transport. If soap and water are not available, please use a hand sanitiser. Cover your cough or sneeze with a tissue or with a flexed elbow. Use disposable handkerchiefs or facial tissues and throw them away in a closed bin immediately after use. Avoid handshakes and close contacts. Avoid contact with persons who cough or sneeze. And avoid touching your face.
Every vehicle is cleaned before leaving our depots. Particular attention is being paid to the driving cabins and to the contact points (handrails, stop buttons, armrests, etc.) of the passenger compartments. STIB-MIVB has organised reinforcements for the cleaning of the vehicles. In addition, about a hundred staff members in training are present at the main terminuses in order to ensure additional cleaning of the contact points during the day. Drivers also have a cleaning set for their driving cabins. Driver changes are no longer organised on the network, but only in the depots. This allows the drivers to wash their hands immediately after their shift.
STIB-MIVB answers questions that its travellers ask on Facebook (STIB - Officiel) and Twitter (@STIBMIVB), using its contact form or by phone (070 23 2000 - € 0.30/min). For more information about COVID-19, click here to acces the official website.
Maintaining public transport despite the confinement does not mean that the transport rules no longer apply. In order to use our bus, trams and metros, travellers must be in possession of a ticket. Even though on-board sales are suspended, our GO, KIOSK and BOOTIK remain available, as well as our online sales. As in food shops, payment by bank card is required. The gates are among the contact points that are subject to reinforced cleaning. To open the gates, you can simply hold your ticket or MOBIB card a few centimetres away from the validator.