Metro - Assistance in the stations
What is it all about?
In the metro stations equipped with elevators, the STIB grants free assistance to people with difficulties to cross the space between the station platforms and the metro trains.
Assistance is free of charge. The fare is sold at the current rate.
The assistance begins in the controlled zone, after the adapted lock situated at the accessible entrance of the station.
The assistance is offered Monday to Sunday from 7.00 AM to 10.00 PM.
Request the assistance service
In order to offer an optimal service and to avoid waiting for an agent to arrive, STIB advises you to book before the departure by phone or internet.
If you need you can also ask for assistance without prior notice. Press on the button situated on the contact terminals.
Whatever the way you communicate, STIB will do its best in order to organize assistance on the desired date and time. In the case of a demand without prior notice, STIB will strive to serve you within one hour.
Those times are susceptible to be a bit longer during peak hours or in the case of problems in the metro.
Reserve by telephone at the 02 515 23 65 (Monday to Friday from 7 AM to 7 PM; on Saturday from 8 AM to 4 PM) or through the online form.
The connections between lines 1 and 5 and lines 2 and 6 takes place at the station "Gare de l'Ouest".
The front of the “Boas” metros (the modern metros) are equipped to welcome two wheelchair users. “Mx” models (orange metros) give the possibility to welcome one wheelchair user, behind the cockpit.
For your safety, place your wheelchair backwards and tighten the brake.
Most accessible aboveground lines
Every STIB bus has a low-level floor. These busses have wide doors and a vast majority has a space reserved for people in wheelchairs.
Which stops are the most accessible?
The STIB has developed AccessiBus, a special signalisation system to give the access degree of the bus stops of certain lines.
||Compliant stop: The boarding and alighting happen autonomously.
||Practicable stop: The help of a person might be necessary.
||If no logo is mentioned, the stop is inaccessible.
On the lines which have not been audited yet, there is no mention of accessibility. Of course, the passengers have the right to use these lines but they might encounter some difficulties.
Which are the most accessible lines?
Click on the line of your choice in order to access the information details.
12 21 29 43 47 48 49 50 58 59 63 71 79 84 87 95
What is it all about?
TaxiBus is an on demand door to door transport service, which is exclusively destined to handicapped people. It is a collective service. This means that if several transport requests can be combined, TaxiBus will adapt the trip to get or drop off other people.
The service does not include assistance for moving, medical assistance and watching over children or incapacitated people.
Every day of the year. From 5 AM to 1 AM.
For handicapped people in possession of a certificate delivered by the Federal Public Service Social Security and recognizing one of the following elements:
- A reduction of autonomy of at least 12 points;
- A permanent invalidity of at least 80%;
- A permanent invalidity of the lower limbs which cause at least 50% invalidity;
- A complete paralysis or an amputation of the upper limbs;
- A visual handicap of at least 90% incapacity degree.
Complete the subscription form and join a valid certificate delivered by the Federal Public Service Social Security.
To obtain the certificate, please send your request to:
Direction générale Personnes handicapées
Boulevard du Jardin Botanique 50, boîte 150
Tel.: 0800 987 99
Tariffs and payment
The rate of a journey is 1,70 €.
The payment of the journeys is made in advance by bank transfer.
Please book as soon as possible and at the latest on the eve of the departure.
Through internet: via personal account on www.taxibus.be
By phone: 02 515 23 65 (from Monday to Friday from 7 AM to 7 PM; on Saturday from 8 AM to 4 PM, during school holidays from Monday to Friday from 9 AM to 5 PM).
Specific transport tickets
What is it all about?
The STIB delivers free transport tickets to people with reduced mobility.
Blind or visually impaired people with a permanent disability of at least 90%.
The guides accompanying handicapped people in possession of the card "Free guide".
Assistance dogs also travel free, as well as the guides of the guide dogs during their training (see conditions in the training schools).
Obtain the transport ticket
Free ticket for blind or visually impaired people
Go to one of our BOOTIK with your eID card, a copy of your national discount card for the public transportation network (blue card) delivered by the Federal Public Service Social Security and € 5 for the MOBIB card. The STIB agent will take the necessary action. Within 5 working days, your transport ticket will be loaded on your MOBIB card when you present it to a GO-vending machine or a validating machine. This transport contract can only be charged on a MOBIB-card delivered by STIB-MIVB !
Free ticket for the guides accompanying handicapped people
To obtain a transport ticket "Free guide" on the MOBIB card, please submit a copy of the free guide card delivered by the SNCB. The validity of the transport ticket "Free guide" is the same as the validity of the card delivered by the SNCB.
Availability of elevators
STIB is currently working on a solution allowing you to check the real-time status of the elevators in our stations through our website and mobile app. To help you plan your journeys in the meantime, you can find regular updates of the availability of the elevators in our (pre)metro stations on this page.