Key figures

STIB provided no less than 354.8 million journeys in 2013. This is an increase of 1.7% in relation to the previous year, and 6 million additional trips.

Overview 2013

The number of journeys has continuously risen for the last 10 years. The division of journeys in 2013 was as follows:

  • 138,3 million metro journeys
  • 128,9 million tram journeys
  • 87,6 million bus journeys

Customer satisfaction

Public transport is flourishing in Brussels. And passenger numbers have continued to increase: over the last ten years, the number of people using STIB's services has grown by over 60%! In particular, STIB owes this success to the constant efforts made to satisfy travellers, through a transport offer suited to their needs and a quality service.

In 2013 STIB concentrated its efforts on acquiring and putting into service new, more spacious vehicles in order to increase its network capacity and accommodate this influx of customers while maintaining the quality of its services. It also looked at increasing the frequencies on many lines, maintaining and extending the network and even providing more real-time information tools, while offering customers improved usability. These are just some of the initiatives that are helping to improve mobility in Brussels.

However, STIB is also keeping its eyes firmly fixed on the future and continues to plan large-scale projects, such as the automation of the metro and its extension towards the north of the city - projects that will enable it to meet the expected growth over the coming years. According to forecasts, Brussels' public transport capacity should increase by 22% by the end of 2017. In practical terms, this means that STIB must be able to carry out 415 million trips. This development will require massive investment. No less than 4.4 billion euros will be injected into various public transport projects by 2021. A challenge that the public transport company plans to meet by working closely with the Brussels-Capital Region, thus making STIB the preferred urban mobility solution in Brussels.

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