About cookies

• What is a cookie?

A cookie is a small text file which can be saved by a website on your computer or mobile device when you visit websites. Each website uses these files to improve their users' browsing experience. Information, such as your language choice for a website, is stored in this text file. When you visit the website again, this cookie is sent again to the website in question. This way, the website recognises your browser and retains elements such as your language choice. There are various types of cookies: they can be essential to the website navigation, they can vary in retention period and in origin.

• What are the different types of cookies ?
  • The necessarycookies: These cookies are necessary for purely technical reasons in order to use the website. Because of the technical necessity, there is only an information obligation as the cookies are installed as soon as you access the website.
  • Functional and technical cookies ("preference cookies"): These cookies come from our website itself and are required to ensure a safe and optimal connection to our website. They are related to the browsing experience (your language preference, for instance) and they are applied when you complete the forms (if you tick the option “Remember my login credentials on this computer for a future visit”). This way, we can save your preferences and you do not have to sign in each time. You must give your consent for the use of these cookies.
  • The marketing cookies: These cookies are used to display ads or to give you information adapted to your areas of interest on our website or besides our website while navigating the Internet. They are used especially to limit the number of times you see an ad and to help measure the efficiency of an advertisement campaign. We also use marketing cookies to display our goods and services on other websites. If you visited the website of STIB-MIVB, then ads from our company could appear on other websites you visit. The cookies sent by us or by our media agencies allow to adapt the information or promotional content of the website according to your interests and preferences supposed, indicated or resulting from your navigation on the website and based on where you are connected to the website (country, region or city), as well as for counting purposes and response measurements to advertising inserts. We need your consent to use these cookies.
  • The statistical cookies: These cookies allow us to see the most consulted pages, to detect the points that should be improved and to optimise the speed of our website, the ergonomics and the functioning of the website services.We also use cookies to generate statistics and audience measurements. The cookies of the American company Google are thus stored on your computer through our website, as part of the Analytics service. These cookies make sure that we can make your web experience as pleasant as possible by better adapting our website to your behaviour.  This service is used for reporting on the visitors' use of the website. Google can communicate this information to third parties if it is legally compelled to do so, or if these parties process the information on behalf of Google. We cannot do anything about that. Google undertakes to respect the Privacy Shield principles and the company forms part of the Privacy Shield programme of the American Ministry of Commerce. This implies that, according to Google, there is an adequate protection level regarding the processing of data which could be personal.
  • Other statistical cookies, such as the cookies of the company Hotjar, are used to analyse the internet user's behaviour on the website. Data gathered by Hotjar are processed to be anonymised. We need your consent to use these cookies (banner : Click here to update your cookie consent).
     
• What is their retention period?

Usually, the cookies also have a limited validity. In the overview of our cookies, you can find the retention period for each cookie.

How to exercise your rights ?

• Right to information: you can view our privacy policy and the section "List of cookies". For more detailed information about the cookies, you can go to http://www.allaboutcookies.org or view the information about the cookies on the website of the Data Protection Authority.
• Right to manage your cookies: 
  • When you first visit our website, you will see a window explaining our use of cookies. Through this window you can also change your choices for their management. Click here to update your cookie consent.
  • You can adapt your browser's parameters in order to accept, to refuse or to remove the cookies.

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