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Accessibility statement

STIB-MIVB is committed to make its website and mobile applications accessible, in accordance with the following legislation: joint Decree and Ordinance of 4 April 2024 of the Brussels-Capital Region, the Joint Community Commission and the French Community Commission establishing the Brussels Code of equality, non-discrimination and promotion of diversity.

 

This accessibility statement applies to the STIB-MIVB application and more specifically :

Accessibility statement for the website

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Preparation of this statement

This statement has been prepared on the basis of a full audit of the site carried out by AnySurfer.

AnySurfer has also been involved in the design and development of this website from the outset, to ensure that its content complies with legal accessibility standards. The level of accessibility required complies with WCAG 2.2 criteria, level AA.

Exemptions and derogations

The following content is not exempted for the following reasons:

  • The colour contrasts of the lines have not been changed on the website for the sake of consistency with the network maps and the actual situation on the network
  • pdf documents published before 23/09/2018
  • Cartographic elements
  • Certain extranet or intranet content published before 23/09/2019

Please contact us if you find an issue not listed above.

Accessibility statement for the mobile application

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of compliance: Level A, Level AA, and Level AAA.

At the moment of writing, our mobile applications are partially compliant with WCAG 2.1 level AA. Partially compliant means that some parts of the content do not fully comply with the accessibility standard (see below for further information).

​​​​​​​Non-accessible content

Despite our best efforts to ensure accessibility of our mobile applications, the following accessibility issues remain :

  • Contrast adjustments: 100%
  • Size of the clickable areas: 100%
  • Voice alternatives: 80%
  • Alternatives for swipe and pinch: 80%
  • “Big font” mode: 50%
  • Landscape mode: 0%

 We advise our customers to use the following alternatives:

  1. Consult the STIB-MIVB website accessible compliant with WCAG 2.2 level AA
  2. Contact Customer Care
  3. Ask for assistance from station staff

We provide most of our data as open data so that it can be used by other mobility players operating in Brussels.

Please contact us if you find an issue not listed above.

​​​​​​​Improvement plan

Some improvements have already been implemented in the applications following a first audit in 2022, while others are in development. We plan to roll out several accessibility enhancements incrementally until full compliance is met.

  • Each new screen designed with accessibility in mind from the very beginning.
  • Accessibility upgrade each time a screen is redesigned.
  • Correction of all latest voice alternatives found during the tests and search for the best way to read the occupancy information on the stop detail screens.
  • Finalisation of the alternatives for swipe and pinch, including:
    • the previous/next buttons in the onboarding sequence
    • the zoom/unzoom buttons on the map
  • Correction of the big font mode.
  • Creation of all screens in landscape mode.
  • Extensive audit by the end of the year.
  • Continuous improvements.

STIB-MIVB’s compliance efforts are being carried out in close operation with associations.

​​​​​​​Preparation of this accessibility statement

This statement was prepared on 23/07/2023.

This statement has been updated on February 13, 2025.

Feedback

If you have any feedback regarding the accessibility of our digital products, please contact the customer service using the contact form, which will transfer to the relevant person or department:

You can also contact us by mail at this postal address:

STIB-MIVB
Koningsstraat 76 Rue Royale
1000 Brussels

We aim to answer within 10 working days.

Formal complaints

In case you fail to receive an answer following the submission of a complaint regarding the accessibility of our digital products, you can contact the ombudsman’s service.