Other

• Can I travel with my bicycle or kick scooter?

  You may take your folding bicycle or kick scooter, provided it is fully folded, as well as other mobility equipment and children bicycles free of charge on buses, trams and metro trains.

  Is your bike or kick scooter not foldable? In that case, you can only travel on metros and low-floor trams (without stairs)  outside peak hours, which are Monday to Friday 7.00 am-9.00 am and 4.00 pm-6.30 pm. Provided that the load of the vehicles allows it without causing inconvenience to other passengers.

• Can I travel with my dog?

  Yes, you can!

  Dogs are allowed at no extra charges.

  The bigger ones must wear a muzzle, except for guide dogs.

• I have a question. How can I contact customer service?

  Our customer service colleagues will be happy to help from Monday to Friday, from 7 a.m. to 7 p.m., and on Saturday from 8 a.m. to 4 p.m.
  You can reach our customer service through various communication channels, such as our contact form, our social media, our sales outlets, or by phone.
  Choose the communication channel that suits you best on our contact page.