MOBIB card

• As a new customer, how do I request a MOBIB card online?

  You can easily order a personal MOBIB card using a card reader and your electronic ID card (eID) here and directly purchase a transport ticket. You don’t have a card reader or an eID? No problem, you can also scan your identification documents. After checking them, we will send you the MOBIB card. Please note: we only ship in Belgium.

• My MOBIB card has expired. How can I replace it online?

  Go to 'Renew my MOBIB card', introduce your MOBIB card number and request a new one.

• How can I check if my season ticket or ticket is loaded on my MOBIB card?

  You can read the content of your MOBIB card via this link.

  Do you prefer to use your phone? Connect your card to the app via NFC to check.

• Why should I create an account on the website?

  • You can add your MOBIB card in your customer account and easily purchase a transport ticket from there. This way, you don’t always need to have your MOBIB card on you to make a purchase. In your account, you can also check your personal data and see what transport tickets are on your MOBIB card. What's more: if you’ve lost your MOBIB card, but introduced it in your account, you can find the card number there.
  • Your contactless payments are also listed in your account.

• I bought a ticket via the STIB-MIVB app but can’t find it.

  Digital tickets are available in the STIB-MIVB app on your smartphone. They are available immediately after your purchase in the app via "Tickets - My digital tickets". Tickets and season tickets purchased through the tab "My MOBIB cards" are paid via the app, but you can only use them with your MOBIB card. You can activate these tickets at a GO vending machine after 30 minutes or on a validator the morning after you bought them.