Our most asked questions

• How do I log in to the Business Portal?

  You can log in to the Business Portal via this link.. Logging in to the Business portal is exclusively done through an electronic identity card. 

• Does the state intervene in the purchase of your season tickets through the third-party payment system?

  No, there is no state intervention. 

• What are the advantages of the third-party payment system?

  • Fast and easy online management
  • The management of the STIB-MIVB season tickets of your employees through a single platform
  • One single monthly invoice
  • Significantly simplified administrative procedures: ordering transport tickets, renewal, refund request, tax forms, etc.

  The third-party payment system allows you to receive invoices for the season tickets you purchased. This means that you can recover the 6% VAT on the price of a season ticket.

• What products can you purchase through the third-party payment system?

  The third-party payment system allows you to purchase:

  • STIB-MIVB season tickets
  • 1-month or 12-months Brupass and Brupass XL season tickets
  • 10-journeys and 75-journeys tickets. 

• Is it possible to reload a season ticket for an employee who already has a MOBIB card (from STIB-MIVB or other operators)?

  Yes, of course. You can also reload a MOBIB card from another operator, as long as it is recognised by STIB-MIVB. If the card is not known by our system, your employee will have to use an identity card reader to read it on the website of STIB-MIVB.  

• What should I do when an employee leaves the company?

  You can stop a season ticket at any time through the Business portal. Depending on the case, it is possible to get a refund in accordance with the existing regulations.

• Is it possible to reload a MOBIB basic card?

  You can reload MOBIB basic cards, provided that they have been ordered through your Business Portal.

• What should I do if an employee has lost their personal MOBIB card?

  The employee must go to one of our BOOTIK to get a duplicate of his card. The new card costs €10.

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