• To manage data of customers and their possible digital account (mobile application and website).
• To manage the issuance of MOBIB cards.
• To manage sales of tickets that are linked to a MOBIB card (season tickets, single tickets etc.), in the STIB-MIVB app (digital ticket) or by contactless payment.
• To manage ticket accounting and billing.

• The processing is justified by the execution of STIB-MIVB’s public interest mission (to deliver a public transport service).
• Processing is justified by the execution of a contract or pre-contractual measures. 

• To manage interoperability, i.e. the use of the same medium (MOBIB card) and/or transport ticket (e.g. BRUPASS or combined tickets) on all public transport networks (STIB-MIVB, De Lijn, TEC, SNCB).
• To manage re-invoicing between the above-mentioned public transport companies.

• The processing is justified by the execution of STIB-MIVB’s public interest task, that is linked to interoperability on the Belgian public transport network (joint processing with Belgian Mobility Company and the concerned public transport companies).

• To track ticket consumption.To allow the development of anonymous attendance statistics with the aim of improving the network and applications for subsidies to the Brussels-Capital Region.
• Handle after-sales service related questions. On this subject, see infra: ‘After-sales service management and helpdesk’.
• To check whether the person has a valid and validated ticket at the time of the inspection. On this subject, see infra: ‘Management of inspections and surcharges and administrative fines.’

• The processing is justified by the execution of STIB-MIVB’s public interest mission (to deliver a public transport service).

• To check eligibility for the personalised transport service for passengers with disabilities (TaxiBus).
• To manage the TaxiBus service: organisation of    errands, service monitoring etc.
• To manage specific accompaniment in the stations for passengers with reduced mobility.

• Processing is justified by the execution of a contract or pre-contractual measures.
• Processing is justified by the execution of STIB-MIVB’s public interest mission (to deliver a public transport service for all).

Without the creation of a user account:

• To allow you to use and personalise the application (including the creation of favourites).
• To allow the application to geolocate you as part of the search for routes and/or to display stops and stations close to you.

With the creation of a user account:

• To allow you to use the application in a personalised way: management of saved preferences (e.g. language) and favourites (recently searched places, frequently used lines etc.), departure notification for a planned route etc.
• To manage sending of personalised communications by e-mail, based on customer profiles, in particular according to favourite routes and stops, or registered addresses.

With or without the creation of an account 

• Depending on the options enabled in your phone, to send ‘push’ notifications.
• To analyse customer profiles.

For management of the digital account and for issuance of tickets (such as Brupass or Brupass XL) via the STIB-MIVB mobile application, see above, ‘Managing customers and their tickets’.

• Processing is justified by the execution of a contract or pre-contractual measures. 
• Processing is justified by the legitimate interest pursued by STIB-MIVB (informing or promoting the STIB-MIVB network in a personalised way).
• Processing is justified by your consent (geolocation).

• To promote STIB-MIVB products and services through marketing campaigns via various channels, including social networks, newsletters etc.
• To analyse customer profiles.
• To promote STIB-MIVB products and services through testimonials, videos, photos, etc. of our clients-ambassadors etc.
• To handle contests and other actions organised by STIB-MIVB.
• To manage the sending of e-mails to facilitate the use of our services by providing information on disruptions, route changes, notifications of upcoming subscription due date etc. 

• Processing is justified by the execution of STIB-MIVB’s public interest mission (to encourage the use of Brussels’ public transport).
• Processing is justified by the legitimate interest pursued by STIB-MIVB (promoting STIB-MIVB services v-à-v its clients through e-mail).
• Processing is justified by your consent.
• Processing is justified by the execution of a contract or pre-contractual measures.

• To promote the image of STIB-MIVB on social networks through posting and by responding to requests, remarks or complaints that are addressed via these networks. 

• Processing is justified by the execution of STIB-MIVB’s public interest mission (to encourage the use of Brussels’ public transport).

• To respond to requests, questions or complaints sent to Customer Care or another department, whether they relate to an after-sales service or not.
• To manage lost items.

• Processing is justified by the execution of STIB-MIVB’s public interest mission (to ensure follow-up of delivering a public transport service).

• To continuously analyse and improve our products and services.
• To help improve mobility in the Brussels-Capital Region by means of statistical analyses, annual reports etc. on behalf of STIB-MIVB and/or other public authorities.

• Processing is justified by the execution of STIB-MIVB’s public interest mission (to improve STIB-MIVB’s public transport service and mobility in Brussels in general).
• Processing is justified by the legitimate interest pursued by STIB-MIVB (to improve latter’s functioning).

• To examine accidents and incidents to implement corrective measures aimed at reducing their likelihood and/or impact.

• Processing is justified by the execution of STIB-MIVB’s public interest mission (to ensure safety on STIB-MIVB’s network).

• To ensure the safety of users (in vehicles and stations).
• To ensure the safety of staff (in STIB-MIVB buildings).
• To ensure the protection of STIB-MIVB property (in stations, buildings and vehicles).
• To ensure a rapid intervention by the personnel (in vehicles and stations).
• To manage litigation, damage and compensation claims (in buildings, vehicles and stations) and defend STIB in court.
• To assist the driver during vehicle operation (in vehicles).
• To gather information that is essential to understanding an incident as a whole and analyse its causes as part of continuous improvement or at the request of the authorities (prosecutor’s office, police etc.).

• Processing is justified by the execution of STIB-MIVB’s public interest mission (to ensure safety on STIB-MIVB’s network).
• Processing is also justified by the legitimate interest pursued by STIB-MIVB to ensure efficient management of its disputes and to allow safe driving of vehicles for the purpose of assisting the driver.

• To adjust services to the demand: e.g. to adapt the frequency of vehicles according to the volume of users.
• To map passenger flows in the various passageways and entrances, mainly for safety reasons (e.g. to ensure the right number of access gates).
• To measure the number of passengers transferring between the different platforms in a station.

• Processing is justified by the execution of STIB-MIVB’s public interest mission (to deliver an efficient and accessible public transport service).

• To check whether the person has a valid and validated ticket at the time of the inspection.
• To ensure compliance with standards of conduct in accordance with the decree relating to the STIB-MIVB operating conditions.
• To manage administrative fines and surcharges files by drawing up reports and ensure the recovery of outstanding debts.

• Processing is justified by the execution of STIB-MIVB’s public interest mission (observation and prosecution of violations of STIB-MIVB’s operating conditions).

• To prosecute people who commit violations of certain dispositions in road traffic regulation.
• To carry out statistical analyses.

• Processing is justified by the execution of the STIB-MIVB public interest mission (prosecution of traffic regulation violations).
• Processing is justified by the legitimate interest pursued by STIB-MIVB to dispose of global statistics on observed violations.

• Communicate with those impacted by work done on the network.
• To locate the land parcels affected by easements, compulsory purchases, voluntary acquisitions and temporary occupation/worksite agreements, and their owners, for the purpose of signing any necessary agreements.
• To identify the owners when private property vegetation extends over the ‘transport corridor’, so that they can resolve the problem.

• Processing is justified by your consent.
• Processing is justified by the execution of STIB-MIVB’s public interest mission (to develop public transport in Brussels and to ensure a good exploitation of the network).
• Processing is justified by a legal obligation. 

• To ensure that the (pre-)contractual relationship and communication with contact persons are properly handled.
• To collect information on products and services and to evaluate them.
• To manage invoicing and accounting.
• To manage disputes and debt recovery.
• To manage access to STIB-MIVB sites, camera fleet images, and security in general for people accessing our sites.
• To publish open data inventories of public contracts.

• The processing is justified by the execution of a contract or pre-contractual measures for contracts concluded with natural persons.
• The processing is also justified by legitimate interests pursued by STIB-MIVB (depending on the case: managing and monitoring the attribution of a contract or contract; defending our interests in the event of a dispute or dispute; ensuring security on STIB-MIVB sites).
• The processing is justified by compliance with a legal obligation (joint decree and ordinance of 16 May 2019 with regard to the publicity of administration in institutions of the Brussels-Capital Region).

• To manage online purchases

• Processing is justified by the execution of a contract or pre-contractual measures.

• To defend the interests of STIB-MIVB (or those of its agents) in disputes, claims and requests for compensation
• To compensate victims of damage resulting from accidents/incidents.
• To check whether the person concerned was on the STIB-MIVB network at the declared time.
• To prevent and tackle fraud and abuse.

• Processing is justified by the legitimate interest pursued by STIB-MIVB (defending STIB-MIVB’s or its agents’ interests and compensation of the victims).
• Where sensitive data are involved, processing is justified by your explicit consent.

• To manage whistleblower reports.

• The processing is justified by compliance with a legal obligation, namely the Joint Decree and Ordinance of 27 April 2023 of the Brussels-Capital Region relating to the Brussels Ombudsman.