Accessibility
On a daily basis, the STIB is making its network more and more accessible to people with reduced mobility. To achieve this goal, it is working on improving the mobile application and the website.
List of links
Website accessibility statement
STIB-MIVB is commited to making this website accessible, in accordance with the following legislation: Ordinance regarding the accessibility of websites and mobile applications for regional government bodies and the municipalities (Brussels Capital Region).
This accessibility statement applies to:
- Website: https://www.stib-mivb.be
Compliance level
This website is in partial compliance due to the non-compliances and exemptions listed below. An external accessibility audit was carried out. This audit consisted of an in-depth analysis.
Disproportionate effort
This website was not designed with accessibility guidelines in mind. Proportionate adjustments, in terms of time and/or cost, were implemented in 2021. A new website is under development and will be WCAG 2.1 level AA compliant.
As an example, the “Journey planner” module is provided by an external supplier. Currently, it does not meet the accessibility guidelines. This will be the case on our new website.
Not accessible content
In order to better meet the accessibility criteria, adjustments and developments have already been made to our website. Other possible improvements for the future are:
- The “Journey planner” module (as mentioned above)
- Some downloadable content
- Neighbourhood maps
Proposed alternatives
The mobile app could be an alternative.
Another possibility is simplified browsing. It no longer relies on the mouse use, since many blind or visually impaired persons do not use one and browse using their keyboard and tab key.
Our Customer Care department of course remains available by phone, email or on social media.
Every accessibility compliant update of our website will facilitate the user experience for persons with disabilities (blindness and visual impairement, language/hearing impairment, etc.).
Exemptions
- PDF documents published before 23/09/2018
- Map elements
- Specific extranet or intranet content published before 23/09/2019
For the above documents did not need to be updated since their publication.
Contact
A contact form is available on our website for comments, suggestions, questions, certificates or other. Through this channel, our team receives the request from the Customer Care department and can, if necessary, contact the company specialised in accessibility standards that carried out our audit. This will allow us to give the customer a clear answer.
If the above service does not respond, you can contact the mediator:
The Customer Care department always responds within 10 working days and forwards the request to the relevant parties. If a customer is dissatisfied with the way their case has been handled, they are entitled to contact the mediation service.
Improvment plan
Our new website, which is currently under development, will be fully compliant with the WCAG 2.1 level AA standard.
A new audit will therefore also take place.
STIB-MIVB’s compliance efforts are being carried out in close cooperation with associations.
This statement was prepared on 23/07/2021.
The last review of the statement took place on 27/10/2021.
App accessibility statement
STIB-MIVB is commited to making this website accessible, in accordance with the following legislation: "Ordinance regarding the accessibility of websites and mobile applications for regional government bodies and the municipalities (Brussels Capital Region)".
This accessibility statement applies to:
- Mobile application iOS: https://apps.apple.com/be/app/stib-mivb/id1325048789
- Mobile application Android: https://play.google.com/store/apps/details?id=be.stib.mivb.mobile
Compliance level
The mobile application is in partial compliance due to the non-compliances and exemptions listed below. An external accessibility audit was carried out. This audit consisted of an in-depth analysis.
Not accessible content
Most developments are in progress.
- Contrast adjustments: 100%
- Size of the clickable areas: 100%
- Voice alternatives: 80%
- Alternatives for swipe and pinch: 80%
- “Big font” mode: 50%
- Landscape mode: 0%
Proposed alternatives
- Website stib-mivb.be
- Customer Care (by phone, email or social media)
- Field agents in stations
- We supply most of our data as open data, so they can be used by other mobility actors in Brussels.
Exemptions
Map elements are not included. The used component for creating the in-app map does not yet exist in an accessible version.
Contact
The customer service, which will transfer it to the relevant person or department:
- Using the website contact form.
- Using the in-app contact form from Settings > Support > Report a problem.
- By phone at 070 23 2000 (€0.30/min.)
If the above service does not respond, you can contact the mediator.
Improvment plan
Many improvements have taken place since the 2022 audit. Some have been implemented in the production app, while others are being tested or developed. We plan to roll out these developments gradually throughout 2023.
- Each new screen designed with accessibility in mind from the very beginning.
- Accessibility upgrade each time a screen is redesigned.
- Correction of all latest voice alternatives found during the tests and search for the best way to read the occupancy information on the stop detail screens.
- Finalisation of the alternatives for swipe and pinch, including:
- the previous/next buttons in the onboarding sequence
- the zoom/unzoom buttons on the map
- Correction of the big font mode.
- Creation of all screens in landscape mode.
- Extensive audit by the end of the year.
- Continuous improvements.
STIB-MIVB’s compliance efforts are being carried out in close cooperation with associations.
This statement was prepared on 23/07/2021.
The last review of the statement took place on 07/02/2023.