• dentification data such as title, surname, first name, language, gender, date of birth, postal address, photo, national registration number, MOBIB card number, etc.
• Electronic identification data such as telephone number, email address, etc.
• Financial data such as data relating to payment by bank card (last digits of bank card number, period of validity of card, etc.)
• Personal data such as RIS/BIM status, student status, etc.
• Transactional data such as data relating to the transport ticket purchased, the applicable fare, current contract, etc.
• Data linked to any digital account that may have been created
• Disability-related data (if you require a personalised service linked to your disability, such as assistance at stations or TaxiBus)

• 7,5

  years, i.e. 1 year after the end of the validity period of your card (5 years) plus the validity period of your last ticket (18 months)

  If you pay by bank card, we will keep your data for 1 year after you have validated your last journey using your bank card

  If you pay by mobile phone, we keep your identification data for as long as your digital account is active, your transactional data is kept for 1 year from the date of payment and your bank details for a maximum of 7 years.

• The person concerned
• If you benefit from a third-party payment system, the legal entity making the payment
• The Crossroads Bank for Social Security

• Identification data such as your MOBIB card number, the last digits of your bank card, etc.
• Validation data: location, date, time, number of remaining journeys, etc.

• 6 months

• The person who validated the ticket

• Identification data, such as surname, first name, date of birth, postal address, MOBIB card number, etc.
• Personal details such as photos, films, testimonials
• Electronic identification data such as email address, telephone number, etc.
• Transactional data such as the type of ticket, lines used, etc.
• Specific action replies such as replies to the contest

• We keep your data only as long as you remain a STIB-MIVB customer or as long as you have not withdrawn your consent (as a reminder, this can be done at any time)
• Contests: unless otherwise specified, we keep your data for 1 month after the contest has ended

• The person concerned

• Data that is displayed by default on the social network concerned 
• Identification data such as surname, first name or pseudonym
• Profile picture or avatar
• Personal details such as presentation message, publications or any data made public by the user
• Transactional data with STIB-MIVB such as any messages exchanged
• Platform usage data for anonymous statistics

• As long as the account on the social network exists

• The person concerned

• Identification data such as title, surname, first name, language, MOBIB card number, etc.
• Content of the request

• 5 years after making contact

• The person concerned

• In order to carry out the above-mentioned analyses, STIB-MIVB may use all the data it holds on its customers. This includes, for example, data contained in the customer database, data relating to the use of transport tickets, etc.
• Your replies collected as part of market research or satisfaction surveys.

• 1 year or until you withdraw your consent

• The person concerned

• Identification data such as title, surname, first name, language, status of the person (victim, witness, etc.)
• Information about the facts and their consequences, as well as any useful documents (sound recordings, camera images, police reports, etc.).

• Depends on the circumstances

• The person concerned, STIB-MIVB agents, the police, etc., …

• Camera images

• 30 days. In the event of an accident or incident, recordings are collected and kept for a period of 5 years.

• The camera concerned

• Processing starts with personal data (passenger images) and results in anonymised count data. The conversion process is carried out by the camera through the use of software. Under no circumstances are the images stored,  displayed.

The anonymised data that is processed consists of :

• Number of passengers in a defined area
• Location of passengers (e.g. beginning or end of platform)
• Line concerned

• For predictive models of changes in our passenger numbers, the sample size is one of the main factors influencing the quality of predictions.  For this reason, we keep this (anonymised) data for a period of 20 years.

• The camera concerned

• Identification data such as surname, first name, postal address, gender, place and date of birth, photo, national registration number, ID number, etc.
• For minors: the identification data of the persons responsible for the minor
• Electronic identification data such as telephone number, email address, etc.
• STIB-MIVB transactional data such as season ticket data (including that of other public transport companies)
• Data relating to inspections such as location (vehicle number, line number, stop), validation data (in the event of a complaint about the additional fare) or recorded offences
• Data relating to previous offences
• Photo of the offence (taken automatically) in the case of certain specific frauds detected at the gates of metro and pre-metro zones via sensors

• 5 years from the date of the offence
• Photo of certain specific frauds: 30 minutes on the STIB-MIVB server and 2 minutes on the inspection agent's tablet random access memory (RAM)

• The person concerned
• The national registration number

• Identification data such as surname, first name, language, postal address, etc.
• Electronic identification data such as email address
• Data relating to the offence, such as the report, any objections, number plate, brand of vehicle

• 5 years

• The DIV in order to obtain the identity of the owner of the vehicle to whom the penalty notice is sent, based on the number plate
• The person concerned, if present

Identification data such as surname and first name

Electronic identification data such as telephone number and email address

Urban data such as parcel number, cadastral plans, property rights involved

Financial data such as the individual's bank account number

• We keep the data for the duration of the works or for as long as the person remains the owner (in the case of vegetation problems)

• The person concerned
• The cadastree

• Identification data such as surname, first name, postal address
• Electronic identification data such as telephone number and email address
• Professional data such as information about your company, your professional skills (such as your CV, references, etc.)
• Financial data or data relating to the eligibility of the partner
• Data related to the contract(s) concluded with STIB-MIVB

• 10 years from the end of the contractual relationship or 5 years from the end of the contractual negotiation

• The person concerned or the company that employs them

• Identification data such as surname, first name, postal address
• Financial data such as your account number and previous payments, etc.
• Transactional data such as your purchase history, etc.

• 2 years starting from the transaction

• The person concerned

• Identification data of those involved in the accident, witnesses, authorised representatives (lawyers, insurers) such as surname, first name, postal address, national register number, etc.
• Electronic data such as telephone/mobile number and email address
• Personal details such as household composition
• Financial data
• Health-related data (required when applying for compensation)
• Images from surveillance cameras
• Customer account data such as MOBIB card number, validation data, etc.

• 20 years after the file is closed (claims), depending on applicable limitation periods.

• The person concerned
• Experts, insurance companies, insurance brokers, lawyers, court bailiffs, notaries, etc.
• Public authorities
• STIB-MIVB agents

• Identification data of the persons involved

• Electronic data such as telephone/mobile number and email address

• Data relating to the alert and its processing

• 10 years

• The whistleblower