What is the digital ticket?
Buy your Brupass and Brupass XL tickets in the STIB-MIVB app and take public transport in and around Brussels. No more hassle: with the digital ticket, you always have your ticket at hand. Do you want to take the metro? No problem! Use the QR code to open the gates. And if you often use public transport, opt for a 10-journey ticket and get around at a lower price. Small difference with MOBIB: the digital ticket is personal. So, even if you buy a 10 journeys ticket, you cannot share these rides with a fellow traveler.
What’s in it for me?
- Save time: buy a ticket in the app wherever and whenever you want. Say goodbye to queues and hassle.
- Buy and go: your digital ticket is immediately ready to use.
- Pay the right price: the price is the same as a ticket on a MOBIB card. If you occasionally take the bus, tram or metro, you can save around 30% by purchasing a 10-journey ticket.
How do I purchase a digital ticket?
The digital tickets are available in the latest version of the STIB-MIVB app, so you may need to update it via the Apple Store or the Google App Store. The latest version is 2.7.0 554 for iOS and 2.7.0 (203035) for Android. You can check which version you are using in the app in "Settings" (at the bottom of your screen).
To purchase a digital ticket through the STIB-MIVB app, you will need an account. Log in with your existing STIB-MIVB account or create one in a few clicks. Haven’t installed the app yet? Download it right below:
You don’t have our STIB-MIVB app yet? Download it here.
Apple store Google Play Store
Click on “Wallet” at the bottom of your screen and go to “My digital tickets”. Do you need some more guidance with your purchase? In the video below, we’ll thoroughly go through all the steps:
Which tickets can I buy in the app?
You can choose between these 4 tickets:
- Brupass 1 journey: €2,40
- Brupass 10 journeys: €16,80
- Brupass XL 1 journey: €3,20
- Brupass XL 10 journeys: €22,40
Brupass tickets are interoperable. This means that your digital ticket also allows you to take SNCB-NMBS trains of TEC and De Lijn buses within Brussels.
With a Brupass XL ticket you can explore even further and also have access to stops outside of the Brussels-Capital Region.
How do I travel with a digital ticket?
You already have a ticket, and you are ready to start your journey? Go to your wallet, select the desired ticket, and click on “Activate”. Your ticket is only available after you have indicated which network you will be travelling on.
Are you boarding at an above-ground stop? Take your seat, your ticket is valid as soon as you activate it. Are you travelling from a station with gates? In “Ticket Details” you’ll find a QR code to open the gates. Hold your smartphone in front of the QR code reader located just above or below the red validator.
When connecting, repeat the same steps. Please note that with the digital ticket, you can only validate for yourself. It’s not possible to validate for someone travelling with you.
Watch how it works below:
What to do during a ticket inspection ?
A ticket inspection? Go to “Ticket Details”, and you’ll have access to the QR code linked to your ticket. The inspector will scan the QR code to check the validity of your ticket.
Have you lost your connection? Don’t worry, your digital ticket remains available in the app, even without internet connection. Always activate your digital ticket before boarding, and don’t forget to indicate when you change vehicle for a carefree journey.
More questions? Contact our Customer Care colleagues or consult our Frequently Asked Questions page below.
What is a digital ticket?
Change the way you get around Brussels with the digital ticket.
Use your smartphone to buy, validate and travel in one click. Getting inspected? No problem, the STIB-MIVB app's got it covered!
Why do I need to create an account in the STIB-MIVB app to buy a digital ticket?
To purchase tickets in the STIB-MIVB app, you need an account.
Having an account allows you to retrieve your tickets if you uninstall the STIB-MIVB app or change your phone. It is also possible to block the use of your tickets in case your smartphone is stolen.
Furthermore, in order to travel on the SNCB-NMBS and De Lijn networks with a digital ticket, you need to provide your identity. In this regard, we use the information from your account so that you can travel with these operators.
What are the advantages of a digital ticket?
With a digital ticket, you can travel simply using your smartphone under the same conditions as with your MOBIB card. This has several advantages:
- No need to buy a MOBIB card or recharge it on a vending machine.
- Purchase your tickets wherever and whenever you want as they are available immediately.
- Enjoy the same advantageous fare for a 10-journeys ticket as if you were purchasing it for your MOBIB.
- One transport ticket to move about in and around Brussels.
In a nutshell, enjoy all the advantages of the MOBIB Basic without its disadvantages!
Can I recharge my MOBIB card through the app?
Yes, it is possible to recharge your MOBIB card through the mobile app. Please note that when you recharge your MOBIB card through the app, your tickets will only be available on your card starting from the next day [link]. You can immediately recharge your MOBIB card through our website stib-mivb.brussels using an ID card reader.
Can I use the journeys of my MOBIB card with my smartphone?
No, these are two different ways of travelling. Tickets purchased on one cannot be used on the other.
Does the digital ticket replace my MOBIB card?
No, the digital ticket is an additional way to travel in Brussels on the network of the 4 public transport operators. It does not replace the MOBIB card, which remains available.
Can I also add my season ticket?
At this stage, this is not possible. We are studying the feasibility of adding other types of transport tickets to the STIB-MIVB mobile app, including season tickets.
What should I do if I have no Internet connection?
You need to be connected to the Internet to purchase, activate a ticket, and make a connection. However, once your ticket is activated, your QR code remains available. Even without an internet connection, you can travel and get inspected if you have an active ticket.
What should I do if I lose my phone?
If you lose your phone, the STIB-MIVB Customer Care can block your wallet to prevent your tickets from being used by others.
To retrieve your tickets on your replacement phone, log in to your account in the STIB-MIVB app and your tickets will be automatically transferred to your new phone.
What should I do if I activate a digital ticket by mistake?
This should not happen because multiple validation steps are required to activate a digital ticket. However, you can still contact our Customer Care to explain your situation.
Who can I contact in case of issues?
Is the digital ticket available in the Floya app?
Not yet, but we plan to integrate it during the course of 2024.
Can I travel from the airport with the digital ticket?
No, to travel from the airport, you must use the Go2City ticket, available only on MOBIB or through contactless card payment.
What data do you collect when I use a digital ticket, and what do you do with this data?
Purchase a digital ticket
How do I purchase a digital ticket?
Download the STIB-MIVB app on your smartphone, and go to the ""Wallet"" section. If you haven't already, create an account or log in to an existing account.
Once in your ""Wallet"", click on ""My digital tickets"". Click then on ""Purchase a ticket"", select the tickets you want to buy, confirm your purchase, and make the payment. Your tickets will be loaded onto your smartphone immediately.
How can I pay?
You can pay for your digital ticket using Bancontact, Visa, Mastercard, and Maestro bank cards, or directly through your banking app (e.g., Payconiq).
What types of tickets can I purchase?
Currently, Brupass and Brupass XL tickets are available, 1 or 10 journeys.
How can I get a proof of purchase for a digital ticket?
When you make a purchase, a proof of purchase is automatically sent to you by email. You didn't receive it? You can find it in the app by clicking on the "Purchase History" icon in the top right corner of your "Wallet” screen. It remains available for 18 months after the purchase.
Traveling with a digital ticket
What is the difference between Brupass and Brupass XL?
With a Brupass ticket, you can travel on the networks of all 4 public transport operators (STIB-MIVB, De Lijn, SNCB-NMBS, and TEC) within the Brussels region. If you want to travel further to the Walloon Brabant and the Flemish Brabant, you'll need a Brupass XL. Discover the Brupass XL zone through our map.
How do I travel with my digital ticket?
1. After purchasing your digital ticket, you must activate it before boarding the vehicle.
To do so, go to your ""Wallet"", choose the ticket you want to use and click on ""Activate"".
2. A window will open to invite you to choose the network you want to travel on.
3. After confirming your choice, your ticket is activated, and you can start your journey.
The displayed QR code will enable you to open the gates in the stations and undergo ticket inspection by the 4 public transport operators.
How do I make a connection?
To make a connection, go to your ""Wallet"", then click on the ""Ticket details"" of your active ticket. You simply need to click on the button ""Make a connection” and choose the network you are traveling on.
Remember, you must indicate your connection every time you change vehicles, even if you don't change operators.
Do I need to validate every time I change vehicles?
Yes, it is mandatory to make a connection every time you change vehicles, even if you don't change operators. This helps us assess the use of our lines and improve our services where needed.
How long is a ticket valid after activation?
The validity of a digital ticket is the same as that of a ticket on a MOBIB card.
Your digital tickets are valid for 1 hour. Beyond the hour, you still have 60 minutes to complete your journey in the vehicle you are on and exit the station. After that, you will need to activate a new ticket.
Do I need to "deactivate" the ticket at the end of my journey?
No, the validity of a ticket is fixed, so there's no need to deactivate a ticket at the end of your journey.
How do I travel on the De Lijn network?
When you activate your ticket (or make a connection), select the De Lijn network.
A window will invite you to confirm your first and last name. It's essential for these names to match the ones on your identity documents for your ticket to be valid. Once you confirm this information, your ticket is activated, and you can start your journey.
If there's a ticket inspection, simply present the detail screen of the on the De Lijn network active ticket to the inspector. He will scan the QR code that appears on your screen. It's thus crucial that your ticket is properly activated on the De Lijn network. Without that, the QR code will not be valid, and you will be considered in fraud.
How do I travel on the TEC network?
When you activate your ticket (or make a connection), select the TEC network. The app will request access to your phone's camera, and it will open it. Using your phone, scan the QR code on the TEC vehicle's validator that you wish to board. Your ticket will be immediately activated.
If there's a ticket inspection, simply present the detail screen of the on the TEC network active ticket to the inspector. He will scan the QR code that appears on your screen. It's thus crucial for your ticket to be properly activated on the TEC network. Without that, the QR code will not be valid, and you will be considered in fraud.
How do I travel on the SNCB-NMBS network?
When you activate your ticket (or make a connection), choose the SNCB-NMBS network. A window will invite you to confirm your first and last name. It's essential for these names to match the ones on your identity documents for your ticket to be valid. Once you confirm this information, your ticket is activated, and you can start your journey.
If there's a ticket inspection, simply present the detail screen of the on the SNCB-NMBS network active ticket to the inspector. He will scan the QR code that appears on your screen. It's thus crucial for your ticket to be properly validated on the SNCB-NMBS network. Without that, the QR code will not be valid, and you will be considered in fraud.
How can I travel with others?
At this stage, it is not possible to travel with a group using only one phone. Each traveller must have their own phone with the STIB-MIVB app. They must be logged in to their own account and have their own ticket. Please note that multiple people cannot use a single account to travel. We plan to add the possibility to travel with a group on one phone in a future update of the feature.
What happens during a ticket inspection?
If there's a ticket inspection, simply present the details of your active ticket, including a dynamic QR code. The inspector will scan this QR code to verify the validity of your ticket.
Some important points to note:
- Make sure your phone has enough battery. If your battery runs out, the inspector will have no choice but to report an infringement. If in doubt, consider using a different type of ticket.
- Do not present a screenshot of your QR code. The QR code is dynamic, and a screenshot will be considered invalid.
- Always activate your ticket before boarding the vehicle. Validating your ticket during an inspection is considered as a fraud and will be detected when the QR code is scanned.
How do I open the metro gates?
Very simple! After activating the ticket you want to use, click on "Ticket details". You only need to present the QR code displayed on your phone's screen to a QR code reader installed on our gates to open them. Gates with a QR code reader are marked with a yellow sticker. Usually, it's the rightmost gate or those for people with reduced mobility.
How to identify the QR code reader in metro stations?
The QR code reader is a small glass panel fully integrated into our gates. You can identify it by a yellow sticker indicating its location. It is generally found on the rightmost gate and on gates for people with reduced mobility. Depending on the models, it may be located just above or just below the red validator.
How to exit a metro station using the digital ticket?
The same way you entered it! In your app, click on the "Wallet" tab and access the details of your active ticket. Just present the QR code displayed on this screen to open the gates.
How do I validate on a bus, tram, or train?
You just need to activate your digital ticket! Click on the "Wallet" tab in the STIB-MIVB app, choose the ticket you purchased and want to use, and click on "Activate". Once you have selected the network you are traveling on, your ticket will be validated, and you can start your journey.
What can I do if my phone runs out of battery?
To travel with the digital ticket, make sure your phone has enough battery. If your battery runs out, the inspector will have no choice but to report an infringement. If in doubt, consider using a different type of ticket, either through our GO vending machines or through contactless payment.
What can I do if the QR code reader at the gates is not working?
You have several options:
- Find another gate with a working QR code reader. All gates for people with reduced mobility are equipped with one, and each line of gates has a QR code reader.
If you want to enter the station, use another type of ticket (e.g. a MOBIB card ticket or contactless payment). If you had already activated your digital ticket, feel free to take photos of the faulty QR code reader and keep the purchase receipts to request a replacement for your used up ticket from our Customer Care.
- If you can't exit a station, use the yellow dispatching call button. An agent will help you exit the station.
In any case, you can contact an agent in the station to report the issue.
Can I use a screenshot of the QR code to travel on the STIB-MIVB network?
No, you cannot. The STIB-MIVB QR code is dynamic, meaning it changes frequently for security reasons. You must use the QR code presented in the app to open the gates and enable the validation of your travel ticket.
Can I benefit from the free P+R parking with a digital ticket?
No, this is currently not possible. You must have a MOBIB card ticket or a paper ticket to benefit from the free P+R parking