You will love the latest update of our app!
Since 2 July, the STIB-MIVB app has been updated again. You have now access to the widgets allowing you to directly consult the information about your favourites.
You don't have the STIB-MIVB app yet? Download it here.
List of links
What is changing?
Thanks to this new update, you can directly consult disruptions and real-time information relating to your favourites. The next departure and the possible disruptions will be indicated by a red triangle on your start screen. Now that you have the disruption information directly in the app, you can search for a better route to reach your destination.
The route search screen has also been improved and is more ergonomic: the red triangle for the disruptions and an overall better readability.
Last but not least, the T-bus and M-bus are now visible on your app. As a reminder, these buses replace the trams or metros when major disruptions occur.
The app is in continuous development. We take your comments into account and want to meet your expectations as well as possible. So don't hesitate to rate the app on the stores and send us your comments!
FAQ Mobile app STIB-MIVB
Frequently asked questions
How do I search an itinerary?
Go to "Itinerary" and click on the search field. A new screen will be displayed, allowing you to enter your destination (address, stop or point of interest). You can also define the departure and arrival times or choose the last departure using the calendar button at the bottom left of the destination field.
Launch the search; several custom-made routes will appear on the screen. The "Options" menu will allow you to choose which type of itinerary you wish to see first (fastest, with the shortest walking distance or with the fewest number of connections).
You can choose the transportation means that suit you best (metro, tram, bus or train) at any time by tapping the "Options" menu (below the destination field). The other public transportation operators in Brussels have also been integrated in the STIB-MIVB app.
How do I follow my itinerary?
After having searched and chosen your route, tap the "Start the itinerary" button under the route detail.
The app will guide you through the different stages of your journey and warn you when you need to alight.
How can I plan a trip several hours or days in advance?
This feature is only available for users with an account
Tap the calendar on the search results screen, and choose the departure and arrival dates and times. With the STIB-MIVB app, you can plan your journey from 30 minutes to 10 days in advance and receive notifications related to your trip.
In order to receive a pre-departure notification, tap the bell icon at the top right of your Itinerary detail screen. A new screen will be displayed, where you can choose how long before your departure you wish to receive the notification and activate it using the button at the top right of this new screen.
How can I find information about a line?
Go to the "Network" section and choose the line you are interested in, either by searching your line number using the search field, or by browsing the list of lines displayed on the screen.
Once you have accessed the details of the line, the "thermometer" will show you the real-time position of the vehicles on the line and the waiting time at nearby stops, as well as at favourite stops. When swiping to the right, you will also see the parallel lines and the position of the vehicles.
How can I save a stop as a favourite?
You should first find the line from which you want to add a stop as a favourite. In order to do so, go to the "Network" section. You can search a line using its number or browse the list appearing on the screen.
Once on the line detail screen, select the stop you wish to add as a favourite. The stop detail screen will be displayed, where you can tap the small heart icon at the top right of your screen.
How can I save a line as a favourite?
You should first find the line you wish to add as a favourite. In order to do so, go to the "Network" section. You can search your line using its number or browse the list appearing on the screen.
Once you have selected the right direction and accessed the detail of the line that you want to add as a favourite, tap the small heart icon at the top right of your screen.
Why should I create an account in the app?
Creating an account is not mandatory. Having one will, however, allow you to access other features, such as the MOBIB section, the saving of addresses as favourites for the itinerary search or the back-up of your favourites in case you replace your smartphone.
Can I use the "MyBOOTIK" account I created on the website stib.be to connect to the mobile app?
Yes, you can connect to the mobile app using the same email address and password as on our website stib.be. All information already available on your MyBOOTIK account will then be readily available in the app.
How do I manage my MOBIB card(s)?
Go to the "My MOBIB" section and add a personal or Basic MOBIB card.
This will allow you to look up your personal data linked to your card, edit them and also receive a notification when your season ticket is about to expire.
You can also buy your tickets directly from the app.
I am trying to add my MOBIB card to my account, but I am getting an error message saying that my card is already linked to an account. What should I do?
You card has probably already been linked to an account on our website. There are two possibilities:
- You can log into your STIB-MIVB app using your existing web account (MyBOOTIK/stib.be).
- You can remove the MOBIB card you wish to add to your mobile app account from your MyBOOTIK account. In order to do so, go to stib.be, log in with the account your card is linked to and remove the card from the account.
In case you do not remember the account your MOBIB card is linked to, you can request the connection to be undone on our website stib.be. In order to do so, go to stib.be, log in with you mobile app account and try adding your MOBIB card to this account. The website will offer you to send a notification to the account your card is linked to, in order to undo the connection. Once this is done, you can add your MOBIB card on the mobile app.
How can I manage my personal settings and my app settings?
You can manage your personal settings at any time. You should go to the "Settings" section, where you can edit your password and your account language, as well as activate the relevant settings.
How can I choose the launch screen of my app?
Go to the "Settings" section and select the "Launch screen" menu. You can choose between the options "Itinerary", "Network" and "Stops" and select one of them as your launch screen.
How can I change the language of my app?
Go to the "Settings" section and enter the "Language" menu, where you can choose the app language (available options are "English", "French" and "Dutch") and the stop names language (available options are "French" and "Dutch").
How does STIB-MIVB manage my personal data?
You will find all the information in our Privacy policy.