Itinerary and timetable
You can travel to and from Brussels Airport Zaventem using bus line 12. A specific rate is applicable: you need an Airport ticket or a 24h/48h/72h ticket. More info about the Airport Bus can be found on this page of our website. If you want to take the train to the airport, you will have to buy a ticket from the railway company SNCB-NMBS. The SNCB-NMBS has devoted a webpage to its airport train.
Where can I find information about delays, diversions and disruptions on my line?
You can also track the realtime position of our vehicles on our website or our app.
Where do I find my line’s timetable?
You can directly access timetables from the home page ("realtime and timetables", right insert), or you can use the dedicated page. You will simply have to select a line, a direction, and a departure stop. Timetable sheets are available in the right-hand column.
You can also track the realtime position of our vehicles on our website or our app.
What time are the first and last departures?
You can find the first and last departure on the timetable of your line. In order to look up the timetable of a specific line, see question "Where do I find my line’s timetable".
Do timetables change during school holidays? What are the exact dates?
Dates of school holidays can vary from one year to another. The modified white and blue timetables are on a stop’s timetable sheet, with mention of applicable holiday start and end dates. Stop timetables are also available on our website, in the right-hand column after selecting a stop, under Downloads, Timetable at stop.
What is the meaning of the letters mentioned in timetables next to a time?
They mean that the vehicle planned at that time will not ride all the way to the terminus, but will terminate at another stop, which is specified in the legend at the bottom of the sheet.
You can request one using our contact form, which contains the option "I wish to obtain a certificate or proof". In case of a major disruption, a disruption certificate is generally available on the home page of our website.
Point of sales
Where can I find the nearest STIB-MIVB sales outlet?
What is the difference between BOOTIK and KIOSK points of sales?
- KIOSKs are points of sales dedicated to quick sales (e.g. renewing a subscription, buying tickets and replacing a MOBIB card). They cannot handle more specific operations which require an identity check (e.g. creating a new personal MOBIB card, delivering duplicates, updating the customer profile, dealing with refunds, exchanging tickets).
- BOOTIKs are larger points of sales; you can go there for any operation. Please note that the waiting times in our BOOTIKs can therefore be a bit longer during peak times.
Can I buy a ticket on the bus or tram?
You can, but only single fares are available on vehicles. A ticket bought on a vehicle is also more expensive (€2.50 instead of €2.10 for regular tickets, €6 instead of €4.5 for Airport Line tickets). Please note that drivers can only give back change on €5; you should make sure you have change.
What should I do if the GO vending machine does not work?
We recommend going to another sales outlet to buy a ticket. You can find the closest sales outlet using our Store Locator.
It is also possible to buy a ticket on the bus or tram, but it will be more expensive (€2.50 instead of €2.10 for regular tickets, €6 instead of €4.5 for Airport Line tickets). Please note that drivers can only give back change on €5; you should make sure you have change.
I paid for my ticket, but the vending machine didn't deliver it or it was not loaded on my MOBIB card. What should I do?
If you received a ticket called "ticket préjudice/tegoedbon", you should go to a KIOSK or a BOOTIK with this ticket, in order to have the ticket you purchased delivered. If you did not, please fill in our contact form with the following information:
- date and time of purchase
- bank extract mentioning the payment
- location of the vending machine (please mention the machine number, i.e. five digits circled on the top right corner)
I paid for 10 or 5 journeys on the GO vending machine, but only received a single fare ticket. What should I do?
10 and 5-journey tickets are only available on MOBIB cards. If you do not have a MOBIB card, it means you selected 5 or 10 single fare tickets, which the vending machine will deliver one by one.
Why is it necessary to wait 4 days for a subscription bought online to be loaded on a MOBIB card?
A physical contact between our devices and your MOBIB card is needed to update the tickets on your MOBIB card. Such a contact is made when validating or when placing the card on a GO vending machine.
GO vending machines and validating machines located in stations are connected to the Internet and synchronised overnight, which allows the update to happen 24 hours after purchase.
Validating machines on buses and trams however need to be synchronised in the depots, which is only done every four days. As a consequence, the beginning date of a subscription is automatically set to D+4 when using the online purchase without card reader.
If you want to be able to use a ticket or subscription immediately after purchase, you should choose option 1 "Reload immediately" with an eID card reader. Given that the MOBIB card itself is then connected to our system through the card reader, the ticket or subscription will be loaded on the MOBIB card immediately.
You can also go to one of our sales outlets if you need your ticket to be immediately available.
Single fares & multiple journeys
What is a MOBIB card and how does it work?
If you want to know when your subscription will end:
- you only have to place your MOBIB card on the reader of a GO vending machine
- you can push the "info" button of a validating machine, and then present your card during the beep tone; the beginning and end date of your subscription will appear on the screen.
- You can also find this information on MyBootik
How many tickets are left on my MOBIB card?
If you want to know how many tickets are left on your card, you only have to place your MOBIB card on the reader of a GO vending machine or push the "info" button of a validating machine, and then present your card during the beep tones; the tickets left on your card will appear on the screen.
How long does a ticket remain valid?
A single or multiple fare ticket (1/5/10 journeys, 24h/48h/72h...) is valid for three years from the date of purchase.
Regular subscriptions can be renewed online, in a KIOSK or BOOTIK point of sales or on a GO vending machine. If you have a subscription requiring specific conditions (school season ticket, 65+, PRRB, S...), all necessary information for each type is available on the page "season tickets and renew".
You can get a proof of payment in a KIOSK or BOOTIK point of sales or by choosing the relevant option in our contact form. Please note that KIOSKs can only deliver proofs of payment as long as the ticket or subscription is still valid.
Proofs of payment for expired subscriptions or tickets can only be delivered in BOOTIKs or through our online contact form (only for nominative MOBIB card, not possible for MOBIB Basic cards).
Can I take De Lijn, TEC and the SNCB/NMBS trains with my ticket or subscription?
Disposable tickets as well as the following subscriptions are only valid on the STIB-MIVB network: STIB-MIVB, PRRD, S and 65+. MTB subscriptions and tickets loaded on a MOBIB card are also valid on TEC, De Lijn and SNCB/NMBS lines within Brussels (the so-called MTB zone). The actual limits of the MTB zone are shown on the network map, as well as on our page "The MTB zone".
Why do only a few fares, or even none, appear when I validate my card, while I reloaded it?
Validating machines count down the number of fares that are left on one ticket at a time; they do not add up the various tickets present on a card. For example, if you have 33 fares on your card, the validating machine will show "3 remaining journeys", as there a 3 fares left on one of your 10-journey tickets. As soon as all the journeys on this ticket will be used, the machine will take the next ticket into account and a new countdown will begin from 10.
If you want to know the total amount of fares left on your MOBIB card, you can simply place it on the reader of a GO vending machine or push the "info" button of a validating machine, and then present your card during the beep tones; the number of fares left on each of your tickets will appear on the screen. You can also check your MOBIB card’s balance through MyBOOTIK.
I would like to have my ticket/subscription refunded. What should I do?
If you have a yearly subscription, you can ask for a refund in one of our BOOTIK points of sales.
The amount refunded will be determined as follows: yearly subscription price minus €10 administrative costs, minus corresponding monthly subscription price for each started month (e.g. after three months using a STIB yearly season ticket: €499 - €10 - (3 x €49) = amount refunded).
Any other ticket or subscription is none refundable.
Do children have to pay a ticket?
Children under 6 can travel free of charge provided they are accompanied by an adult carrying a valid ticket and travelling with maximum 4 children.
Between 6 and 12, children have a right to a free subscription, which must be loaded on a child’s personal MOBIB card.
From 12 years on, children can travel with a school ticket.
Groups of children (school groups or youth organisations with children aged less than 18) can use the "school group ticket" valid for a maximum of 30 people including 2 accompanying adults.
Where can I find my MOBIB card number?
The number of your STIB-MIVB MOBIB card is the series of 19 figures beginning with"639653". It is shown above your birth date on personal cards and at the right bottom corner on MOBIB Basic cards.
If you have a SNCB-NMBS card, look for it just below the birth date. On TEC cards, the number is also located under the birth date; on De Lijn cards, it is located at the top, beside the De Lijn logo.
I lost something on the network. What should I do?
If you have just lost an item in a bus, tram or metro, we suggest waiting for the same vehicle in the other direction, in order to directly ask the driver whether they have found it.
If not, or in any other case, you should fill in our contact form in order to report the loss.
For items that cannot be identified or distinguished easily (ordinary clothing, keys, mobile phones...), you should go directly to the Lost and found office in Botanique/Kruidtuin station (open on Mondays and Wednesdays, from 12 am to 6 pm). As collecting and cataloguing found items can take a few days, we recommend waiting about 5 days before going to the Lost and Found.
Where is the Lost and Found office, and what are its opening times?
Our Lost and found office is located in Botanique/Kruidtuin station, on the same floor as the metro access gates. It is open on Mondays and Wednesdays, from 12 am to 6 pm.
I lost my subscription/MOBIB card, what should I do?
You can get a duplicate MOBIB card for the price of €10. A new card will be created, carrying your photo and the tickets or subscriptions present on the card you lost.
You can get a duplicate:
- In any BOOTIK: the new card is issued immediately. You will find a list of our BOOTIKs, with their opening times, on our website.
- Online, using MyBOOTIK you will receive a new card by mail within 5 business days.
MOBIB Basic cards being anonymous, you cannot get a replacement in case of loss.
I dropped an item on the metro tracks. How can I recover it?
You must never get down on the tracks yourself! Please use the contact button on the platform to get in touch with our teams. An agent will be dispatched in order to retrieve your item safely.
This requires the power supply to be cut off, which is not possible in peak time. In that case, you should come back later and use the contact button.
If you are not able to come back later, use the contact button in order to inform our teams, so that they can recover your object at night and send it to our Lost and Found office.
Why do I have to wait several days to find out whether a lost item has been found?
All items recovered by a field agent are brought to a depot, where they are picked up by our postal services, in order to be transferred to our Lost and found office. The items are sorted and catalogued afterwards, so they can be identified and handed over to their owners. These steps can take up several days.
I found a lost item. What should I do?
You can hand it over to any STIB-MIVB agent on our network (driver, field agent, point of sales...) or send it to the following address: STIB-MIVB Customer Care, rue Royale/Koningsstraat 76, 1000 Brussels.
Fines and infringement
How much is a fine?
- The fine for not holding a valid and/or validated ticket is €107.
- If you incur a second fine within 24 months, its amount will be set at €214.
- Using someone else’s personal MOBIB card will lead to a €408 fine.
- If you have a valid subscription, but didn't validate it, the fine will be €10, provided that it is paid within 10 working days. Otherwise, the amount will be increased to €107. It is always possible to write to email@example.com for any additional information.
I was fined. What bank account and communication should I use?
Fines must be paid on the following bank account: BE78 0963 2093 1086. The structured communication is the barcode mentioned on the document you received after the ticket inspection. If you no longer have the document, you can contact our "Infractions/Inbreuken" department using the following email address: firstname.lastname@example.org.
Is it possible to spread a fine payment? How many installments are allowed?
You can indeed file a request by sending an email to email@example.com.
- In case of a €107 fine, the payment can be spread over a maximum of 5 months (payment in 5 installments).
- In case of a €214 or €408 fine, it can be spread over a period of maximum 8 months (payment in 8 installments).
- A €10 fine cannot be spread.
I got a STIB-MIVB fine for a traffic offence (e.g. badly parked vehicle, driving on a bus lane). What should I do?
I want to contest a fine. How should I proceed?
Please contact our "Infractions/Inbreuken" department using the following email address: firstname.lastname@example.org.
Don't forget to mention the reference of the barcode on the document you received as well as any other information necessary to the follow-up of your file.
I sent an email to STIB-MIVB Infractions/Inbreuken, but I did not get an answer. How long do I have to wait?
The response time can vary according to the work load. It generally takes a maximum of 3 weeks to receive an answer.
Please note that your fine will be suspended while your request is being handled. If your appeal is unsuccessful, you will receive a new deadline for the payment.
Please make sure your contact details are up to date, as the answer to your request can be sent by regular mail.
Accidents, incidents and damages (disputed claims)
I have a question or I want to claim a compensation following an accident on the STIB-MIVB network. How should I proceed?
Please contact our Contentieux-Betwiste Zaken department:
- by email (email@example.com),
- regular mail (STIB/MIVB - Contentieux/Betwiste Zaken, rue Royale/Koningsstraat 76, 1000 Brussels) or
- phone (02 515 28 36).
I had an accident involving a STIB-MIVB vehicle. What is the procedure?
We invite you to contact your insurer, who will contact our services en ensure the folluw-up of your file.
For more information, please contact our Claims department:
- by email (firstname.lastname@example.org),
- regular mail (STIB/MIVB - Claims, rue Royale/Koningsstraat 76, 1000 Brussels) or
- phone (02 515 28 36).
May I take my bicycle on a STIB-MIVB vehicle?
You are allowed to carry your bicycle for free in our metro trains and low-floor trams (those without steps), except from Monday to Friday from 7 am to 9 am and from 4 pm to 6.30 pm. Folding bicycles may be carried on our buses, trams and metro trains at any time, provided they are completely folded. You will find additional information in our "Bicycle guide for passengers".
May I travel with my dog?
Yes! Small lap dogs, guide dogs and police dogs are allowed at no extra charge. A travel ticket is required for all other dogs. Large dogs must also wear a muzzle, except guide dogs.