The company takes numerous initiatives to offer a quality service throughout the entire journey. These efforts seem to be paying off. In recent years travel by public transport enjoys a spectacular growth. Between 2008 and 2018, the number of journeys grew by 45,9%. In Brussels, nowadays nearly half of the journeys (besides walking) is made by public transport.
STIB strives to continually improve the quality of the services provided to the customers. With that in mind, the operator has initiated the "Service quality" certification for several years now. T