A card for all your journeys
The differences between both cards? Your personal MOBIB card carries your name and can hold various tickets and season tickets. The MOBIB basic card is anonymous and allows you to purchase tickets.
List of links
Why choose for MOBIB cards?
Because both personal MOBIB and MOBIB basic cards are:
- Durable: away with paper tickets
- Multimodal: use your MOBIB card to travel on the SNCB-NMBS, TEC and De Lijn networks, within the Brupass and Brupass XL zones
- Flexible: load up to 8 different transport tickets on one MOBIB card
The personal MOBIB card
This MOBIB card is reloadable. Your card needs to be loaded with a ticket, which must be validated each time you enter a station or board or change vehicles.
The personal MOBIB card holds your 1 month or 12 months season ticket. You can also load it with all the tickets available on our GO vending machines.
You are the sole owner of this MOBIB card since it carries your surname, first name and photo. This means you cannot lend it, nor borrow another traveller’s personal MOBIB card.
How much does a personal MOBIB card cost?
As a ticket holder, the MOBIB card costs €5.00 to create.
This card remains valid for 5 years. After 5 years, you will need to renew it.
Where can I purchase my personal MOBIB card?
To purchase your personal MOBIB card:
- Go to one of our 5 BOOTIK
- Use GO Easy, our online purchase platform (only with eID)
You do not own an eID, the Belgian identity card? If you choose to purchase your card in a BOOTIK, please bring an identity photo and your passport or your national identity card.
Where can I reload my personal MOBIB card?
To reload your personal MOBIB card on all our sales channels :
- Go to a BOOTIK, KIOSK or SHOP and give your card to the sales staff
- Use our GO vending machines: place your card on the card reader and follow the instructions on the screen
- Use our online purchase platform GO Easy
You can also reload your personal MOBIB card on our STIB-MIVB mobile app, under the tab ‘MOBIB’. However, the app does not allow you to load your season tickets. The following tickets are available:
- Brupass 1 journey, 10 journeys and 1 day
- Brupass XL 1 journey and 10 journeys
- Go2City 1 journey and 10 journeys
How can I validate my personal MOBIB card?
Quick and easy: hold your card in front of a red validator located in the (pre)metro stations, in the trams or buses.
The MOBIB basic card
The MOBIB basic card is reloadable. Your card needs to be loaded with a ticket, which must be validated each time you enter a station or board or change vehicles.
This type of MOBIB card cannot hold season tickets and can only be used for tickets. You can load up to 8 different tickets.
The MOBIB basic card is anonymous, which means you are free to lend it to other people. The perfect solution for groups and organisations.
How much does a MOBIB basic card cost?
As a ticket holder, the MOBIB basic card costs €5.00 to create.
This card remains valid for 5 years. After 5 years, you will need to renew it.
Where can I purchase my MOBIB basic card?
To purchase your MOBIB basic card:
- Go to one of our 5 BOOTIK
- Go to a KIOSK
- Use our red GO vending machines with touch screen
This card is anonymous and that is why you can purchase it without identity card.
Where can I reload my MOBIB basic card?
To reload your MOBIB basic card on all our sales channels:
- Go to a BOOTIK, KIOSK or SHOP and give your card to the sales staff
- Use our GO vending machines: place your card on the card reader and follow the instructions on the screen
- Use our online purchase platform GO Easy
You can also reload your personal MOBIB card on our STIB-MIVB mobile app, under the tab ‘MOBIB’. Mind: only the following tickets can be loaded on this card:
- Brupass 1 journey, 10 journeys and 1 day
- Brupass XL 1 journey and 10 journeys
- Go2City 1 journey and 10 journeys
How can I validate my MOBIB basic card?
Quick and easy: hold your card in front of a red validator located in the stations, in the trams or buses.
Do you want more info about the various tickets for our MOBIB cards? Discover our season tickets!
Frequently Asked Questions MOBIB
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General
What should I do if my MOBIB card does not work?
If your personal MOBIB or MOBIB Basic card does not work, please go to one of our sales outlets “BOOTIK” or “KIOSK” as soon as possible. In case of a technical failure (no exterior damage) of the MOBIB card during the first 5 years of its use, STIB-MIVB will replace your card at no cost. The content of the old card will be transferred to the new card. If your personal MOBIB card (named card) is damaged due to an incorrect use or due to negligence, you will only be able to replace it in a BOOTIK. In that case, STIB-MIVB delivers a duplicate at your own cost (based on the applicable fares at that date).
What should I do if I lose my MOBIB card or if it is stolen?
If your MOBIB is a named card, please go to a BOOTIK with your ID as soon as possible, in order to ask for a duplicate (cost: €10). The content of the old card will be transferred to the new card. You can also ask for a duplicate online on MyBootik.
No duplicates are delivered in case of loss or theft of an (anonymous) MOBIB Basic card.
How can I know the balance of my MOBIB card?
There are three ways to check the balance of your MOBIB card or the expiry date of your season ticket:
- Using the GO vending machines: Place the card on the holder of the machine. Your card balance will appear on the screen. If several transport tickets have been loaded on your card, you will see the balance for each transport ticket.
- Using the MOBIB validating machines: Press the “Info” button on the validating machine. You will hear a series of beeps. Hold your MOBIB card in front of the machine, where the |o| sign is located. Your card balance will appear on the screen. When you validate a transport ticket on a MOBIB validating machine, the balance of this particular transport ticket will also be shown.
- Using our online tool: Log on to MyBOOTIK. Your season ticket details will be shown.
How can I get a special fare?
The offered fares depend on your profile. We create your profile based on your age, submitted certificates and known family composition. That way, you will always be offered the fare that suits you most. If your profile changes and you are entitled to:
- A school season ticket: upload your school certificate on school.stib.be or bring it to a BOOTIK. If your family composition changes, please load a new certificate on school.stib.be or bring it to a BOOTIK (do not forget your ID).
- A PRRB season ticket: use your eID and a card reader to edit your profile online or go to a BOOTIK (do not forget your ID).
Can I print a receipt confirmation upon reloading?
Yes, you can. If you reload your MOBIB card at a GO or in a BOOTIK or KIOSK, you can always ask for a payment and receipt confirmation. When reloading online, you can also ask for a payment confirmation on MyBOOTIK.
How long is a ticket valid?
Your ticket remains valid until all journeys are used or until the expiry date of the season ticket has passed. The journeys remain valid for 18 months from the day of purchase.
How many tickets can I load on the same card?
Your card can contain up to 8 transport ticket at the same time.
What does STIB-MIVB do with my data?
To manage the season tickets and the control of the journeys, STIB collects and processes some of your personal data. Within this framework of processing, STIB commits to respect your privacy.
Indeed, this data is processed in accordance with the declarations to the Commission for the protection of privacy. The data subsequently anonymized or coded to allow STIB to make statistical analyses in order to improve the transport offer. The personal data are completely removed after the deadlines imposed by the aforementioned Commission. STIB does neither profile on name nor analyse the journeys of one person in particular.
The serveral validation data STIB has access to are by no means communicated to third parties, except in some rare cases where it is required by law, e.g. upon court order.
In case of season tickets combined with other transport companies (SNCB, TEC, De Lijn, etc.), STIB forwards the signalisation data its partners need. Upon purchase of such season tickets, you will be properly informed about the transmitted data.
Every form of processing is transmitted to a limited inventory sent to the Commission for the protection of privacy. Any other type of processing or communication is forbidden. Any STIB agent who violates this restriction will be sanctioned.
For more information on processing, please refer to the Customer Care service of STIB or directly to the Commission for the protection of privacy by consulting the register on the web site www.privacycommission.be.
To manage the season tickets and the control of the journeys, STIB collects and processes some of your personal data. Within this framework of processing, STIB commits to respect your privacy.
Indeed, this data is processed in accordance with the declarations to the Commission for the protection of privacy. The data subsequently anonymized or coded to allow STIB to make statistical analyses in order to improve the transport offer. The personal data are completely removed after the deadlines imposed by the aforementioned Commission. STIB does neither profile on name nor analyse the journeys of one person in particular.
The serveral validation data STIB has access to are by no means communicated to third parties, except in some rare cases where it is required by law, e.g. upon court order.
In case of season tickets combined with other transport companies (SNCB, TEC, De Lijn, etc.), STIB forwards the signalisation data its partners need. Upon purchase of such season tickets, you will be properly informed about the transmitted data.
Every form of processing is transmitted to a limited inventory sent to the Commission for the protection of privacy. Any other type of processing or communication is forbidden. Any STIB agent who violates this restriction will be sanctioned.
For more information on processing, please refer to the Customer Care service of STIB or directly to the Commission for the protection of privacy by consulting the register on the web site www.privacycommission.be.
Validate with MOBIB
What is a MOBIB validating machine?
Validating machines are the devices on which you have to validate each journey. The validating machines for MOBIB cards are red. They also allow you to check the remaining balance and the validity of your transport tickets on your MOBIB card. They are located at the entry of each metro station, at the gates and on each bus and tram.
Next to the MOBIB validating machine you can find a grey/blue validating machine for your contactless payments with your contactless bank card, smartphone or smartwatch.
What is a connection?
For STIB-MIVB, a connection is a change of line / vehicle within the hour of the first validation. This means that no new journey will be charged when you validate within this hour. As soon as the hour has passed, each new validation is considered as a new journey.
Why should I validate my MOBIB card every time?
If you do not validate your card, your transport ticket is considered invalid and you could get an administrative fine. By validating your card, you avoid getting a fine, but you also help us collect reliable data about the passengers flows, without this data being linked to your identity. That way, we can adapt our offer and improve the timetables and connections, use bigger vehicles where it is necessary, etc.
How should I validate my MOBIB card?
Very simply actually: hold your card in front of the validating machine. Your card has been validated when you hear a beep, a “√” appears on the screen and a green indicator lights up. > > Listen to the validation beep
If your card has not been validated, a symbol “no entry” or a cross on a red background appears on the screen and a red indicator lights up. > Listen to the non-validation beep
When connecting, hold your card in front of the validating machine again. The word “Connection” appears on the screen. > Listen to the connection beep
When the validity of your transport ticket almost comes to an end, the validating machine will emit a different beeping sound. Moreover, the green indicator will remain on for longer. The number of remaining days or journeys on the transport ticket will also appear on the screen.
> Listen to the “warning” beep
How can I validate for several people?
Hold your card in front of the validating machine to validate your own journey. Next, validate your card again for each person whom you are travelling with. This is only possible provided that you have extra fares on your card and that you stay together during the whole journey. Repeat this validating process at each connection and for each person.
Which ticket is validated first?
If you have loaded several transport tickets on your card which are prioritized as follows:
- Connection
- Jump 72h*
- Jump 48h*
- Jump 24h*
- BRUPASS 1 day
- JUMP Return trip *
- MIVB 100 ritten
- BRUPASS XL 10 journeys
- Brupass XL 1 journey
- BRUPASS / JUMP 10 journeys
- JUMP 5 journeys*
- BRUPASS / JUMP 1 journey
- Go2City 10 journeys
- Go2City 1 journey
- School group tickets
* These tickets are no longer sold since February 1, 2021.
Example : If you have a BRUPASS XL 10 journeys and BRUPASS 10 journeys on your card, BRUPASS XL 10 journeys will be validated first.
If the user immediately validates again, STIB considers this to be a trip for an additional traveler and an extra trip will be validated.
What should I do if the validating machine does not work?
If a validating machine does not work, please find another one. All vehicles and stations are equipped with several MOBIB validating machines.
MOBIB card other operator
I have a MOBIB card issued by another operator (e.g. SNCB-NMBS, De Lijn, TEC) and I cannot buy a transport ticket online. How come?
In order to be able to load STIB-MIVB transport tickets onto your MOBIB card, your card first needs to be registered our customer system. There are two ways to do this:
- Go to a GO vending machine on our network and place your MOBIB card on the card reader
- Surf to our website and click on Buy > Sales outlets & ticketing > Online purchase. Then select ”Express reload” and read your MOBIB card with an eID card reader