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Contact STIB-MIVB by phone, via our online form, at our Lost & found office...

GET IN TOUCH

Do you want to contact STIB-MIVB? How can I send a question or suggestion? Where can I retrieve an item I lost on the STIB-MIVB network?

Our twenty charming Customer Care staff members will gladly answer all your questions. We treat all your requests whether you need help with your daily travels or with a more intricate complaint.

We will pull out all the stops to offer the best solution in a timely manner.

 

Contact STIB-MIVB by phone, via our online form, at our Lost & found office...

List of links

By phone

Our phone number: 070 23 2000 (€ 0.30/min.).

When can I reach the Customer Care?

  • From Monday to Friday: between 7.00 am and 7.00 pm
  • On Saturday: between 8.00 am and 4.00 pm

Our response time:

More often than not, our Customer Care officers take your call within the minute. You can always select our recall option should you have to wait longer.

Our officers will answer any question regarding:

  • Timetables
  • Itineraries
  • Connections
  • Season tickets
  • Lost items

And that’s not all! We also handle all STIB-MIVB related topics and issues regarding your travels in the capital.

Just like out national football team, we love team work. So let’s keep cool and listen to each other! 

By mail

For more specific questions we advise you to use our contact form. Send us your suggestions, comments or complaints about our services.

Do not forget to fill out your contact details and please give us all the relevant information so that we can handle your request adequately.

 

Write us

Our response time:

We answer within 10 business days.

If your request requires more information or additional investigation, we will contact you as soon as possible.

Keep on smiling! Suggestions or comments can also be compliments… Which we love!

 

Talk to us via social networks

We are also present on various networks:

Please use these pages to chat and share your experiences with other STIB-MIVB users: welcome to our positive community!

Our response time:

We answer all your questions and comments every business day, between 8.00 am and 6.00 pm.

STIB-MIVB is also present on other social networks. Simply use @STIBMIVB or #STIB to spot us.

Contact STIB-MIVB by mail

Our address:

STIB – Customer Care

Rue Royale/Koningsstraat 76

1000 Brussels

Our response time:

We answer within 10 business days following receipt of your letter. Please mention your address, email and/or phone number in your letter. 

Meet us in our KIOSK and BOOTIK

Our  KIOSK and BOOTIK sales agents will happily answer all your practical questions.

For more specific requests, you can also use our contact forms to get in touch with us. In that case, our Customer Care will contact you. 

Lost and found

Did you forget your umbrella, your bag of groceries or your child’s teddy bear in one of our vehicles? You have two options:

  1. Call our Customer Care: 070 23 2000 (€ 0,30/min.)
  2. Fill out our contact form

We will contact you as soon as we find your precious item.

Where can I retrieve my item?

Our lost property office is located in the metro station Botanique/Kruidtuin (metro 2-6). Business hours:

  • On Monday from noon to 6.00 pm
  • On Wednesday from noon to 6.00 pm

How can I retrieve my item?

Go to the lost property office with your identity document. You will receive your item upon payment of the administrative fee of € 5.00.

We accept:

  • Payment by card, preferably contactless
  • Cash, preferably the exact sum

We will ask you to sign a receipt and make a copy of your identity document.

I lost my personal MOBIB card. What should I do?

 

We advise you to go straight to a BOOTIK. Our staff will issue a duplicate upon payment of € 10. Our lost property office does not return MOBIB cards to their former owners.

 

Do you want to share your experience and dialogue with other travellers? Join us on our Facebook page!

  

Privacy

Personal data and purchase history

If you have any questions or you wish to exercise your rights on your personal data, do not hesitate to contact the Data Protection Officer via the provided form.

 This form will allow you to request, among other things:

  • to receive a copy of the personal data that STIB-MIVB holds about you
  • to object to some of the processing carried out on your personal data
  • to erase the personal data that STIB-MIVB holds about you within the limits of the legal bases
  • to obtain your purchase history of more than one year

And that’s not all! The Data Protection Officer will answer any GDPR-related questions you may have asked on the email address dpo@stib-mivb.brussels.

 If you are unable to access your information by email, you can send us your request by post to the following address:

STIB-MIVB - Head office
Rue Royale 76
1000 Brussels

Written requests must be signed and accompanied by a copy of the front of your identity card as well as your MOBIB card if you have one. The request must state the address to which the reply should be sent. 

Our response time:

In case of requests for access, correction, deletion and opposition, we will answer you within 30 calendar days, in accordance with the law.

Try to be as accurate as possible about the data your request concerns (data as a candidate, purchase or validation data or all your data) so that we can best respond to your request.

Keep in mind that some of the answers may be found in our Privacy Statement.

Useful addresses

STIB-MIVB - Head office
Rue Royale 76
1000 Brussels
RPM/RPR: (Brussels) 0247.499.953
070 23 2000 (0,30 €/min)

STIB - International Projects and Partnerships
Rue Royale, 76
1000 Brussels

Directions

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