Do you want to contact STIB-MIVB? How can I send a question or suggestion? Where can I retrieve an item I lost on the STIB-MIVB network?
Our twenty charming Customer Care staff members will gladly answer all your questions. We treat all your requests whether you need help with your daily travels or with a more intricate complaint.
We will pull out all the stops to offer the best solution in a timely manner.
List of links
By phone
Our phone number: 070 23 2000 (€ 0.30/min.).
When can I reach the Customer Care?
- From Monday to Friday: between 7.00 am and 7.00 pm
- On Saturday: between 8.00 am and 4.00 pm
Our response time:
More often than not, our Customer Care officers take your call within the minute. You can always select our recall option should you have to wait longer.
Our officers will answer any question regarding:
- Timetables
- Itineraries
- Connections
- Season tickets
- Lost items
And that’s not all! We also handle all STIB-MIVB related topics and issues regarding your travels in the capital.
Just like out national football team, we love team work. So let’s keep cool and listen to each other!
By mail
For more specific questions we advise you to use our contact form. Send us your suggestions, comments or complaints about our services.
Do not forget to fill out your contact details and please give us all the relevant information so that we can handle your request adequately.
Our response time:
We answer within 10 business days.
If your request requires more information or additional investigation, we will contact you as soon as possible.
Keep on smiling! Suggestions or comments can also be compliments… Which we love!
Talk to us via social networks
We are also present on various networks:
Please use these pages to chat and share your experiences with other STIB-MIVB users: welcome to our positive community!
Our response time:
We answer all your questions and comments every business day, between 8.00 am and 6.00 pm.
STIB-MIVB is also present on other social networks. Simply use @STIBMIVB or #STIB to spot us.
Contact STIB-MIVB by mail
Our address:
STIB – Customer Care
Rue Royale/Koningsstraat 76
1000 Brussels
Our response time:
We answer within 10 business days following receipt of your letter. Please mention your address, email and/or phone number in your letter.
Meet us in our KIOSK and BOOTIK
Our KIOSK and BOOTIK sales agents will happily answer all your practical questions.
For more specific requests, you can also use our contact forms to get in touch with us. In that case, our Customer Care will contact you.
Lost and found
Did you forget your umbrella, your bag of groceries or your child’s teddy bear in one of our vehicles? You have two options:
- Call our Customer Care: 070 23 2000 (€ 0,30/min.)
- Fill out our contact form
We will contact you as soon as we find your precious item.
Where can I retrieve my item?
Our lost property office is located in the metro station Botanique/Kruidtuin (metro 2-6). Business hours:
- On Monday from noon to 6.00 pm
- On Wednesday from noon to 6.00 pm
How can I retrieve my item?
Go to the lost property office with your identity document. You will receive your item upon payment of the administrative fee of € 5.00.
We accept:
- Payment by card, preferably contactless
- Cash, preferably the exact sum
We will ask you to sign a receipt and make a copy of your identity document.
I lost my personal MOBIB card. What should I do?
We advise you to go straight to a BOOTIK. Our staff will issue a duplicate upon payment of € 10. Our lost property office does not return MOBIB cards to their former owners.
Do you want to share your experience and dialogue with other travellers? Join us on our Facebook page!
Useful addresses
STIB - Head office
Rue Royale 76
1000 Brussels
RPM/RPR: (Brussels) 0247.499.953
070 23 2000 (0,30 €/min)
STIB - International Projects and Partnerships
Rue Royale, 76
1000 Brussels
Sites
- Avenue du Roi / Koningslaan
Avenue du Roi, 19-21 Koningslaan
1060 Brussels - Belgrade / Belgrado
Rue de Belgrade, 114-116 Belgradostraat / Avenue Fonsny, 122 Fonsnylaan
1060 Bruxelles - Belgolaise
Cantersteen 1 /Kantersteen 1
1000 Bruxelles - Birmingham - Rue de Bonne / Bonnestraat
Rue de Bonne 52-54 Bonnestraat
1080 Brussels - Cureghem / Kuregem
Rue de Cureghem, 56 Kuregem
1000 Brussels - Delta
Boulevard des Invalides, 224 Invalidenlaan
1160 Brussels - Demets
Quai Demets, 33 Demetskaai
1070 Brussels - Enghien
Rue d’Enghien, 26 Enghienstraat
1080 Brussels - Erasme
Boulevrad Henri Simonetlaan, 3
1070 Anderlecht - Haren
Houtweg, 99
1130 Brussels - Industrie
Rue du collecteur 15 Hoofdrioolstraat
1070 Brussels - Iris Tower
Place Saint-Lazare - Sint-Lazarusplein 2
1035 Bruxelles - Ixelles / Elsene
Avenue de l'Hippodrome 170 Renbaanlaan
1050 Brussels - Jacques Brel
Rue Nicolas Doyen straat 1
1070 Brussels - Marconi
Chaussée de Ruisbroek, 52-74 Ruisbroeksesteeweg
1180 Brussels - Marly
Avenue de Tyraslaan
1120 Brussels - Petite Île / Klein Eiland
Boulevard Industriel, 14 Industrielaan
1070 Brussels - Rogier
Place Charles Rogier / Karel Rogierplein
1210 Brussels - Schaerbeek / Schaarbeek
Rue Royale Sainte-Marie, 174A Koninklijke Sint-Mariastraat
1030 Brussels - Usine Centrale / Centrale Werkplaats
Quai Demets, 33-35 Demetskaai
1070 Brussels - Woluwe
Avenue de Tervueren 364 Tervurenlaan
1150 Brussels