a. Rules common to all transport tickets
All users of the STIB-MIVB network must have a valid and validated transport ticket. By exception, children under the age of 6 travel free and without transport ticket on the STIB-MIVB network.
Users must validate their transport ticket prior to every journey. At aboveground stops, the transport ticket must be validated every time the user boards or connects to a bus or a tram. In underground metro and pre-metro stations, users must validate their transport ticket at the automatic turnstiles, or, if there are no turnstiles, at the validators at the entrance to the stations.
Unless all validators are faulty, users who do not manage to validate their transport tickets for technical reasons must purchase another transport ticket in order to make their journey. Users are then asked to visit BOOTIK so that STIB-MIVB can provide the appropriate customer service.
Users must present their transport tickets on request to a member of STIB-MIVB staff acting in the course of their duties. For transport tickets loaded on a MOBIB card or paper ticket, the user must present his MOBIB card or paper ticket. For transport tickets purchased by EMV bank card, he must present the EMV bank card he used to pay for and validate the transport ticket. Users in possession of a personalised transport ticket must also prove their identity on request to any member of STIB-MIVB's inspection staff acting in the course of their duties.
If the user fails to comply with the above rules or in the event of fraudulent use of a transport ticket or failure to pay, STIB-MIVB reserves the right to seize the transport ticket, refuse the user access to its facilities and vehicles and refuse the user the right to use the transport tickets in his possession for a fixed period, without prejudice to other sanctions provided by these Rules of Transport or the applicable regulations.
b. Specific rules of use for the MOBIB cards
There are two types of MOBIB cards: personalised cards and non-personalised, 'Basic' cards.
Personalised MOBIB card
The personalised MOBIB card is personal. It contains any transport ticket concluded with STIB-MIVB or with another operator by or for its holder and its use is reserved exclusively for its holder as identified in the STIB-MIVB database. The holder must inform STIB-MIVB immediately in the event of loss of theft of the card or if there are any changes to the data provided in the registration form for issuing the card. The holder agrees to use the MOBIB card in accordance with its operating instructions, these Rules of Transport and the applicable regulations.
For any card issued, charges will have to be paid by the customer to STIB-MIVB at a price set using the price grid applicable on the day the card is issued, as approved by the government of the Brussels-Capital Region pursuant to Article 18 of the Order of 22 November 1990. These charges are immediately and fully paid as soon as the card is issued. The MOBIB cards and the data they contain remain the property of STIB-MIVB.
The card holder may pay for the travel of anyone accompanying him if he has a transport ticket type that allows this. The accompanying person or persons in question must remain with the card holder for the entire duration of the journey.
In the event of theft, loss or damage to the MOBIB card due to a use that does not comply with the operating instructions or negligence, users can request a new card in the form of a duplicate card, at their own cost (a duplicate fee will then be due in accordance with the price grid applicable on that date). Valid transport tickets loaded on the card to be replaced are transferred to the new card.
In case of technical failure during the five-year period of validity of the card , the user may request its replacement without any charges. Beyond this five-year period of validity, the replacement of the card is compulsory and the user must pay a user fee for the new issued MOBIB card at a price set according the price grid applicable on the day the card is issued, as set out in the fares decree. Valid transport tickets loaded on the card to be replaced are transferred to the new card.
The MOBIB card holder waives all claims related to the use of the card or its content, except in the event of fraud or gross negligence by STIB-MIVB.
STIB-MIVB reserves the right to demand the return or exchange of the MOBIB card at the first request and/or to prevent the use thereof it its use exceeds 5 years or for technical reasons.
MOBIB Basic card
The conditions of use for the MOBIB Basic card are identical to those of the personalised MOBIB card subject to the following differences:
• it is neither personalised, nor individual,
• it cannot contain personalised transport tickets such as individual season tickets,
• no duplicate can be issued to its holder,
c. Special rules concerning transport tickets paid by EMV bank card
Conditions of Use
Passengers can obtain a transport ticket by presenting their EMV bank card (i.e. a bank card with NFC contactless technology or a bank card issued on an NFC smartphone, or other connected device) in front of a specially designed EMV validator.
No PIN code must be entered.
Currently, only Maestro, V PAY and Visa Debit cards and Visa and MasterCard credit cards equipped with contactless technology (indicated by a specific logo on the card) are accepted.
Unlike transport tickets loaded on MOBIB cards or paper tickets, which must be purchased before they can be validated, the validation of the transport ticket in the EMV system is done at the same time as the purchase, since it is done by presenting the EMV bank card to the EMV validator.
Green LEDs on the EMV validator and an audible signal from the EMV validator indicate that the transaction (purchase and validation) has been completed. The message "OK" is also displayed on the validator screen. If, on the other hand, the card is rejected, red LEDs, an audible signal and an error message indicate that the transaction has not been accepted. The negative result can have several reasons: insufficient balance on the linked current account, EMV bank card reported lost or stolen, etc. In this case, the passenger is not in possession of a valid transport ticket. In the event of a problem or question in this respect, the user is invited to go to BOOTIK or to contact the STIB-MIVB Customer Care.
Once the transaction has been accepted, the user can travel freely on the network under the modalities of a single-journey ticket. A new validation, by presentation of the same EMV bank card before an EMV validator, must be carried out at each connection. If this takes place during the hour of validity, the new validation of the bank card will not be charged and the journey may be completed even if the one-hour duration has expired, without being able to exceed a maximum duration of 2 hours. The validation of the connection is validly carried out if the validator indicates that the transaction is OK.
It is not possible to use the same EMV bank card to pay and validate several tickets for several passengers. In other words, the same EMV bank card can only be used for one and the same passenger.
The fares of the transport tickets in the EMV system consists of a fare per journey made (within a given period and on a radius determined by the validity of the purchased transport ticket, i.e. a single journey or a Go2City) and a maximum daily fare in case of multiple journeys on the same day. To obtain the best fare, the same EMV bank card must be used.
STIB-MIVB reserves the right to refuse the use of the EMV bank card presented by the user (for example, if the bank card linked to it is reported stolen or if the balance available on this card is insufficient).
By using the EMV system to pay for his transport ticket, the user authorises STIB-MIVB to reserve, on the first use of the EMV bank card on the first day, the maximum daily fare on the current account linked to the EMV bank card until the final execution of the payment transaction in accordance with Article 75 PSD II, which covers payment transactions for which the amount is not known in advance. Therefore, when using an EMV bank card, the balance on the linked bank account must be sufficient, i.e. it must be at least equal to the maximum daily fee.
The presentation of the EMV bank card in front of an EMV validator authorises STIB-MIVB to automatically debit the amount corresponding to the fare of the journey(s) made.
Right of withdrawal
The user does not have the right to waive his purchase of a transport ticket purchased using an EMV bank card, as this ticket is validated and therefore consumed as soon as it is purchased.
In the event of a control, the user must present the STIB-MIVB agent with the EMV bank card he used to purchase and validate his transport ticket. The ticket inspector can use a specific control terminal to check whether the card has been used to pay for and validate a transport ticket.
If the user has purchased and validated his ticket using a bank card issued on an NFC smartphone (or other connected device) via an e-wallet or payment application, he must ensure that his smartphone (or other connected device) is sufficiently charged at all times during his journey to be able to prove that he is in possession of a valid transport ticket. If the user is unable to present his smartphone (or other connected device) in working order to the ticket inspector at the time of the inspection and thus to prove that he is in possession of a valid transport ticket, the user will be considered as not having a valid transport ticket and will be charged the corresponding surcharge set out in the fares decree.
The amount due to STIB-MIVB for all journeys made during a day (which extends from the opening time of the STIB-MIVB network on day D to the closing time of the network on day D+1) is calculated at the end of that day. Settlement is made by automatic debit, in principle within a few days. In exceptional cases, it may take up to 30 days.
If STIB-MIVB fails in obtaining the settlement, a claim arises against the user. STIB-MIVB will automatically attempt to settle this claim through the bank for 30 days. The user can also pay the debt by contacting Customer Care. An open debt prevents the user from using his EMV bank card again on the STIB-MIVB network. The EMV bank card can be used again after the debt has been paid.
The user has the possibility of registering on a duly secured customer portal, accessible from the STIB-MIVB's website, by entering his EMV bank card data. This registration provides an online overview of the transactions carried out with the EMV bank card concerned on the STIB-MIVB network (ticket purchases/validations and associated fares).
The user is not required to register in the customer portal in order to use the EMV system.
EMV bank cards must be presented to the specially appointed validators with the appropriate information. The EMV validators display the logos of the accepted EMV bank cards.
A faulty EMV validator displays the message "out of order". In this case, the user must either use another EMV validator or purchase another valid transport ticket and validate it before another validator.