STIB-MIVB FOR TRAVELLERS WITH REDUCED MOBILITY
Are you a person with reduced mobility? This page will inform you about how to find the best route, which season ticket you qualify for, and everything you need to know about the accessibility of our vehicles and stops.
Every day, the STIB-MIVB network in Brussels becomes increasingly accessible to people with reduced mobility. In order to achieve its goal, STIB-MIVB works closely with the Regional Mobility Commission (section PRM) and in coordination with the association CAWaB so as to foster equal opportunities and individual autonomy.
List of links
Find an accessible route
Thanks to the dynamic network plan you can view which routes are available for you.
Click on the wheelchair icon and the map will automatically adapt.
You can view the status of the lifts and escalators in real time in our app. For more info about this functionality, click here.
- Do you have a national discount card for the public transport network? If so, you are entitled to a free STIB-MIVB season ticket “Visually impaired” and a STIB-MIVB season ticket “Free accompanying person”.
- Do you suffer fromanother disability recognised by the FPS Social Security? In that case, you can request a STIB-MIVB season ticket “Free accompanying person” for the person accompanying/assisting you.
What about you? You should normally benefit from a MIVB-MIVB PRRB season ticket at a preferential tariff. You must however request a PRRB status from your health insurance fund.
How can I get a free STIB-MIVB season ticket?
- Season ticket Visually impaired
Sales outlet: BOOTIK
Medium: STIB-MIVB MOBIB card You do not own a STIB-MIVB MOBIB card? In that case, you will need your electronic identity document (eID) and €5 to create and purchase your card.
Necessary documents: a copy of your national discount card for the public transport network (blue card) delivered by the FPS Social Security.
Your season ticket will be loaded on your MOBIB card within 5 business days after your purchase in a BOOTIK. To activate your MOBIB card, simply scan the card on a GO vending machine or a red validator.
- Season ticket for the person accompanying/assisting you
Sales outlet: BOOTIK
Medium: personal MOBIB card
Necessary documents: a copy of your free accompanying person card delivered by SNCB-NMBS.
Validity period: same as the free accompanying person card
STIB-MIVB has developed a special signalisation system that indicates the stops' level of access. These symbols can be found on the map when you’re planning your journey, at the stops and on the screens in the vehicles.
These stops can be easily accessed by wheelchair users, without assistance.
Practicable stops. These stops can be accessed by wheelchair users, but with a person to accompany/assist them. Unfortunately, even electric wheelchair users will need assistance.
No symbol? In that case, the stop cannot be accessed by wheelchair users. Even fairly autonomous or accompanied users might experience difficulties with boarding or alighting.
Which lines are the most accessible? Click on your line to view the level of access.
12 13 14 17 20 21 27 28 29 33 34 36 37 38 41 42 43 45 46 47
48 49 50 52 53 54 56 57 58 59 60 61 63 64 65 66 69 70 71 72
73 74 75 76 77 78 79 80 83 86 87 88 89 90 95 N04 N05 N06
N08 N09 N10 N11 N12 N13 N16 N18
Access a stop
Are you visually impaired? In that case, we recommend you to follow the tactile paving so that you can board at the front of the vehicle. Make sure your white stick is always visible. This way, the drivers will pay attention to you.
Are you travelling with a stroller or are you a wheelchair user?
- Bus and tram:
To board adapted vehicles, use the second door. Please let the driver know you wish to board the vehicle.
Press the blue button to activate the accessibility systems:
The bus driver will then pull out the ramp before opening the doors.
The tram driver will open the doors and you will need some assistance to install the movable access ramp located in the tram. If you board at a blue AccessiTram stop, you will have a direct access from the ground floor.
On the lines 2-6, you should wait at the beginning of the platform. This is the dedicated wheelchair access where you can board the orange metro. Because of the gap between the platform and the vehicle, we advise you to request station assistance to help you.
On the lines 1-5, you can also request station assistance or simply wait for an M7 vehicle. You will probably be able to travel autonomously, but bear in mind that the dedicated spaces are located at the centre of the vehicle.
If you are visually impaired or if you have difficulty walking, the tactile paving is a practical solution to help you to access the platforms and board in front of the vehicle. By boarding at the front, the driver can pay attention to you.
Lifts and access ramps are indicated with this logo in the stations. Some stations have an aboveground access. However, the logo does not guarantee that a wheelchair user will be able to board autonomously. In that case, we advise you to first explore your journey accompanied/assisted or to call our assistance service.
STATIONS WITH LIFTS
The lifts are not always located at the main entrance of the station. In some cases, their location might even be quite remote. To find our lifts, please use the district maps.
You can view the status of the lifts and the escalators in real time on our app. For more info about this functionality, click here.
Are you travelling with a stroller or are you a wheelchair user? In that case, use the double gates in the station. These gates only allow 2 paying travellers at a time. This means that the person accompanying/assisting a wheelchair user can pass through the gates simultaneously.
Station assistance service
You can ask for a free assistance in the metro stations equipped with lifts. This way, you only pay for your fare.
When can I request assistance?
Our assistance service is available every day from 7 a.m. to 10 p.m.
How can I request assistance?
For a carefree journey in the station, we recommend you to request your assistance ahead of time.
To book, you can:
- use the online form
- or call: 02/515.23.65 (Monday-Friday from 7 a.m. to 7 p.m., on Saturday from 8 a.m. to 4 p.m.)
We are dedicated to ensure your assistance on the requested date and time, regardless of the booking channel you used. No time to book beforehand? Simply press the yellow button on the contact pillars. We will do our very best to assist you as soon as possible.
- Audio messages vehicles
The latest buses and trams have been fitted with exterior speakers. This way, travellers can immediately hear the line number and the destination. This a major step forward for visually impaired travellers.
In every vehicle, you will also hear audio messages indicating the upcoming stop.
- Adapted spaces
The safest position for wheelchair users to travel is facing the direction of travel. This is true in all cases and in all our vehicles.
All buses can be accessed since they are low-floor vehicles. Not only are they are equipped with an access ramp, but they also include a space dedicated to a wheelchair user and 6 seats which are primarily reserved to travellers with reduced mobility.
Many trams are also low-floor vehicles. Our series 3000 and 4000 vehicles (the number is indicated on the vehicle) have a space reserved for wheelchair users. + image
Every metro is a low-floor vehicle. Because of the gap between the platform and the vehicle, the wheelchair user must request the assistance service in order to board.
The M7 metro (on lines 1-5) is larger than other vehicles: this means wheelchair users can board autonomously. Wheelchair users will find special spaces at the centre of these vehicles.
In the M6/boa metro , these spaces are located near the first and last doors. However, there are usually no dedicated spaces in the old vehicles. In that case, the best position for wheelchair users is behind the drivers’ cabin.
The STIB-MIVB app
The STIB-MIVB app allows you to search for the best route and to view the upcoming vehicles.
Moreover, the app also shows the status of the lifts and escalators in real time. Click on the icon “Stops” at the bottom of the app, type the name of the station you are looking for and select it. The tab “Info” gives you all the access information of the station: the lifts and escalators are indicated for each destination. Click here to learn more about our app.
If you do not use the STIB-MIVB app, go to this page where you will find a brief description of the stations and the available lift(s), including date and time frame. Does the list include your station? In that case, we advise you to use other stations equipped with lifts. You will find them on our Network plan (all stations with the logo ).
What is TaxiBus?
TaxiBus is an on demand door to door transport service reserved for handicapped people. The buses operate in the Brussels-Capital Region and transport you from your departure address to your destination.
This service is available every day including weekends and bank holidays. TaxiBus operates from 5 a.m. until 1 a.m.
Who can use TaxiBus?
TaxiBus is intended for people with an officially recognized handicap, in possession of a certificate delivered by the Federal Public Service Social Security, Iriscare, VAPH, AviQ or DSL.
This certificate should mention at least one of the following elements:
- a reduction of autonomy (“perte d’autonomie” in French, “verminderde zelfredzaamheid” in Dutch) of at least 12 points;
- a permanent invalidity of the lower limbs causing an invalidity of at least 50%;
- a complete paralysis or an amputation of the upper limbs;
- a visual deficiency with an incapacity degree of at least 90%;
- children (up to 21 years old) who are recognized as being at least 80% or 6 points in pillar 1 related to increased family allowances for children.
How can I subscribe?
Download (in French or Dutch) and complete the TaxiBus subscription form.
How do I pay for TaxiBus?
If your request has been granted, you will receive the necessary payment information. The TaxiBus service must be paid in advance by bank transfer. The tariff of a journey is €1.70 per person.
How can I book a TaxiBus?
We advise you to book as soon as possible. However, you can book transportation until one business day before your travel:
- On internet: 24/7, 7 days a week, on www.taxibus.be
By phone: 02/515 23 65 (Monday-Friday from 7 a.m. to 7 p.m., on Saturday from 8 a.m. to 4 p.m.)